Manager IRM Systems & Process

Marriott Vacations Worldwide

About The Position

The Business Process, Systems Manager for Inventory and Revenue Management (IRM) supports and enables the business and Market Execution process, with a focus on optimizing sales and usage inventory for Marriott Vacation Club Ownership (MVO) brands. The role compiles and analyzes information for recurring needs and approved ad hoc requests, identifies process-improvement opportunities, maintains working knowledge of source-data applications, troubleshoots system and application-process issues, and communicates and champions process and system changes. The manager identifies and develops resources to improve efficiency, productivity, and internal customers’ access to information. The position supports IRM systems through learning-resource creation and management, project planning and management, learning-event coordination, and other ad hoc duties. Individual goals and priorities are aligned with the supervisor, department, and business objectives. The role develops operating plans and processes, manages business processes and projects, and typically influences cross-functional or extended teams. It resolves business requests with broader departmental impact or moderate risk, supports development and performance of others, and assists senior associates in achieving organizational results.

Requirements

Four-year bachelor’s degree, preferably in a related area such as economics, finance, or statistics, or equivalent practical experience.
Minimum of five years of professional experience.
Advanced proficiency in Microsoft Suite applications.
Highly developed verbal and written communication skills.
Ability to explain complex ideas clearly and concisely for the audience.
Conceptual thinking ability.
Demonstrated ability to influence vertically and horizontally.
Ability to build and maintain effective relationships with a broad range of stakeholders to build trust and influence key decisions.
Ability to challenge organizational norms and accepted thinking to improve effectiveness.
Ability to travel 10–25%.

Nice To Haves

Experience with MVW Revenue Management processes and systems.

Responsibilities

Support the IRM Systems and Reporting Team by identifying trends, future needs, and obstacles to business goals.
Analyze accurate and relevant data and recommend improvements to process efficiency, training, and profitability; provide timely recommendations and follow through on implementation when applicable.
Collaborate with IRM Systems and Reporting leaders to identify inventory-optimization opportunities and complete agreed-upon next steps accurately and independently.
Collaborate in developing detailed project scopes.
Maintain working knowledge of processes, systems, and business applications; preserve process reliability, accuracy, consistency, accessibility, and appropriate security.
Identify causes of system discrepancies and determine whether fixes belong in source data or systems, or in the IRM system.
Document system enhancements, modifications, programming projects, and data uploads; work with IT or system developers when appropriate.
Explain originating issues and fixes, and provide customer FAQs or process updates.
Improve IRM processes, systems, and training solutions by keeping current with technology, researching options, and maintaining subject-matter expertise through appropriate education.
Recommend which ongoing ad hoc requests should receive long-term system solutions and which should be declined based on business objectives and resources; propose alternatives for declined requests.
Align individual goals and priorities with MVW and IRM business objectives, revisiting them with the supervisor as business needs change.
Communicate consistently with internal and external customers, respond to emails and tickets, build collaborative relationships, provide timely feedback, and recognize contributions.
Lead logistics or project management for associate training and recognition events, including meeting planning, organization, and technology needs.
Track team work and deadlines; develop operating plans and business processes aligned with function strategy.
Manage larger business processes and projects by setting priorities and measurable objectives and monitoring and reporting progress and results.
Resolve business requests with broader departmental impact or moderate risk and present alternative solutions using the broader organization.
Anticipate staffing needs, participate in hiring, set performance standards, coach and provide feedback, and recognize performance distinctions.
Assist senior associates with organization-wide programs and goals, budget results within scope, calculated risks, information-management systems, and removing barriers to success.
Reflect on personal behavior, acknowledge mistakes, and independently develop leadership skills and knowledge.
Perform other duties as appropriate.