Business Process Manager

Arrow Electronics•Washington, NV

3d•$87,900 - $120,120•Remote

About The Position

The Business Process Manager serves as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The role combines Product Ownership, Business Process Management, and Salesforce Administration to translate business objectives into scalable platform solutions. It owns Salesforce product backlogs and roadmaps, drives process improvement and platform adoption, and leads requirements gathering, solution design, testing, release validation, and post-deployment support for medium to large-scale initiatives. The position provides day-to-day administration and support for Salesforce environments, including declarative configuration, data integrity and governance, security, integrations, support cases, and enhancement requests. It also serves as the functional subject matter expert for Salesforce and related business processes, supporting partner onboarding, subscription lifecycle improvements, operational optimization, and effective end-to-end process adoption. The role is fully remote, with travel to an Arrow office when requested by Arrow leadership.

Requirements

In-depth knowledge and experience of Product Ownership, Agile/Scrum, and ECS business processes and applications.
Advanced knowledge and experience in Salesforce Administration.
Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration.
Strong Salesforce configuration and administration experience.
Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.
Extreme proficiency in SFDC data modeling for reports and dashboards.
Experience partnering with developers, architects, integration specialists, and business stakeholders to deliver enterprise-scale solutions.
Ability to support customized Salesforce applications, user permissions, security settings, custom objects, and workflows in internal and customer-facing Salesforce environments.
Strong requirements gathering and documentation skills, including detailed user stories, acceptance criteria, goals, and assumptions.
Experience supporting platform integrations.
Excellent stakeholder management and communication skills.
Ability to independently manage competing priorities and initiatives.
Typically 5–7 years of related experience with a four-year degree, or 3 years with an advanced degree, or equivalent work experience.
5+ years of experience supporting Salesforce platforms.
3+ years of experience functioning as a Product Owner, Business Analyst, or Business Process Manager.

Nice To Haves

Working knowledge of Apex, Visualforce, Lightning components, and custom development methodologies.
Salesforce ADM-201 Certification and experience.
Salesforce Business Analyst Certification and experience.
Salesforce Service Cloud Certification and experience.
Salesforce Experience Cloud Certification and experience.
Salesforce AI Associate certification.
Salesforce Agentforce Specialist certification.
Salesforce Platform App Builder Certification.
Certified Scrum Product Owner (CSPO).
JIRA knowledge and experience, including writing user stories, bugs, requirements, and acceptance criteria.
Experience integrating marketing data and systems such as Eloqua, ZoomInfo, and LinkedIn Sales Navigator.
Proficiency in Office 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Visio or similar diagramming tool experience.
Experience with internal ECS applications, including mWs, Oracle Ascent EBS (ERP), Power BI, ArrowSphere Marketplace, and MyBusiness.
Experience with Scrum Agile.
Product Owner certifications.

Responsibilities

Own and prioritize Salesforce product backlogs, and define and communicate product vision, roadmaps, and priorities.
Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
Partner with business leaders to identify automation and process improvement opportunities, and promote adoption of platform capabilities.
Manage Salesforce platform support, enhancement requests, release validation, and user adoption initiatives.
Manage competing priorities across strategic projects, enhancement requests, production support, and governance activities with minimal supervision.
Lead requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
Evaluate and recommend configuration, automation, integration, and process improvement solutions aligned with enterprise architecture, scalability, and business objectives.
Influence prioritization across stakeholder groups and manage dependencies among business, technical, and vendor teams.
Administer Salesforce environments and configure declarative solutions, including Flows, Approval Processes, Validation Rules, Record Types, Custom Objects, Page Layouts, Reports, Dashboards, and Permission Models.
Manage data integrity, governance, system adoption, and platform compliance with business and security standards.
Support Salesforce integrations with ArrowSphere, Power BI, ERP, and other business applications.
Manage daily support cases and enhancement requests, and coordinate issue triage and resolution.
Manage Salesforce users, profiles, permission sets, role hierarchy, sharing rules, and application security.
Administer and support Salesforce Experience Cloud environments, including partner-facing experiences, security, user access, and adoption.
Support release planning, deployment validation, and production readiness across Salesforce and ArrowSphere platforms.
Serve as the functional subject matter expert for Salesforce, driving platform enhancements, partner onboarding capabilities, subscription lifecycle improvements, and operational process optimization.
Design, maintain, and implement effective and efficient business processes using knowledge of Arrow's end-to-end processes, systems, and process improvement methodology.
Work with the extended Business Team and process team members to sustain process consistency, excellence, adoption, and alignment with business strategies and goals.
Define and monitor end-to-end process metrics to identify performance issues and work with business owners on resolution.
Perform business validation testing for releases and deployments, and support UAT planning and execution.
Handle technical support inquiries for Salesforce, related tools such as Outlook Add-ins and SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce organizations.
Interact with partners, managers, and users to analyze user story objectives and capability requirements, and document detailed requirements, acceptance criteria, goals, and assumptions.
Act as a resource for colleagues with less experience.