Manager, Business Process Engineering

Health insurance that's with you, every step of the way. • Minnetonka, MN

2d • Hybrid

About The Position

Medica is a nonprofit health plan serving more than a million members across Minnesota, Nebraska, Wisconsin, Missouri, and beyond. The Manager, Business Process Engineering plays a key leadership role in the organization’s integrated Lean Six Sigma problem-solving and performance improvement program. The role collaborates with cross-functional leaders, vendors, and employees at all levels, applying project management, Lean Six Sigma, and organizational change management skills to analyze, optimize, and design end-to-end business processes and supporting systems.

The position facilitates or coaches Kaizen events and workshops to solve complex business problems and design optimized business processes that improve experiences and help deliver on commitments to members. Other duties may be assigned. This is an office role requiring onsite work at the Minnetonka, Minnesota office an average of at least three days per week.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• At least 7 years of related work experience beyond the degree in continuous improvement, Business Process Management, health plan operations, or a related area.
• Mastery of Lean Six Sigma concepts and tools, including Kaizen events, A3, Kanban boards, 5 Whys, FMEA, and Control Plans.
• Experience creating and implementing enterprise operating performance metrics and dashboards.
• Strong presentation skills.
• Proven leadership ability across large cross-functional teams.
• Continuous improvement and implementation experience.
• Health plan/payer and/or healthcare operations experience.
• Black Belt Certification.
• Client-focused program, project, and process management experience, including operational and cross-functional workflow optimization.
• Proven ability to implement cross-functional performance metrics and dashboards.
• Proven ability to formulate content and present clearly internally and externally.
• Experience facilitating or coaching Kaizen events.
• Advanced proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint, and SharePoint.
• Must be legally authorized to work in the United States at the time of application; Medica does not offer work visa sponsorship for this role.
• Ability to work onsite at the Minnetonka, Minnesota office an average of at least three days per week.

Nice To Haves

• PMI-PMP certification.
• Hands-on change management experience.

Responsibilities

• Collaborate with cross-functional leaders, vendors, and employees at all levels.
• Analyze, optimize, and design end-to-end business processes and underlying systems using Lean principles.
• Apply project management, Lean Six Sigma methodology, and organizational change management skills.
• Facilitate or coach Kaizen events and workshops to solve complex business problems and design optimized business processes.
• Create and implement enterprise operating performance metrics and dashboards.
• Optimize operational and cross-functional workflows.
• Build and lead cross-functional teams from conception through implementation.
• Perform other duties as assigned.

Benefits

• Competitive medical, dental, and vision benefits.
• Paid time off.
• Paid holidays.
• Paid volunteer time off.
• 401(k) contributions.
• Caregiver services.
• Other benefits as part of a generous total rewards package.
• Potential eligibility for incentive plan compensation in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager