Manager, Business Process Engineering

Medica•Minnetonka, MN

2d•$113,400 - $170,100•Hybrid

About The Position

Medica is a nonprofit health plan serving more than a million members in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. The Manager, Business Process Engineering plays a leadership role in Medica’s integrated Lean Six Sigma problem-solving and performance improvement program. The team analyzes, optimizes, and designs end-to-end business processes and underlying systems using Lean principles. This position collaborates with cross-functional leaders, vendors, and employees at all levels, applying project management, Lean Six Sigma methodology, and organizational change management. The manager facilitates or coaches Kaizen events and workshops to address complex business problems and design optimized processes that enhance experiences and help deliver on commitments to members. Other duties may be assigned. This is an office role requiring onsite work at Medica’s Minnetonka, Minnesota office, on average at least three days per week. The full salary grade is $113,400–$194,400; the typical hiring range is $113,400–$170,100. The role may also be eligible for incentive plan compensation. Medica offers a total rewards package that includes medical, dental, and vision coverage, PTO, holidays, paid volunteer time off, 401(k) contributions, caregiver services, and other benefits.

Requirements

Bachelor’s degree or equivalent experience in a related field, plus at least 7 years of related work experience beyond the degree in continuous improvement, Business Process Management, health plan operations, or a related area.
Mastery of Lean Six Sigma concepts and tools, including Kaizen events, A3, Kanban boards, 5 Whys, FMEA, and Control Plans.
Experience creating and implementing enterprise operating performance metrics and dashboards.
Strong presentation skills.
Proven leadership ability across large cross-functional teams.
Continuous improvement and implementation experience.
Health plan/payer and/or healthcare operations experience.
Black Belt Certification.
Client-focused program, project, and process management experience, including operational and cross-functional workflow optimization.
Proven ability to implement cross-functional performance metrics and dashboards.
Ability to formulate content and present clearly to internal and external audiences.
Experience facilitating or coaching Kaizen events.
Experience creating, building, and leading cross-functional teams from conception through implementation.
Advanced proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint, and SharePoint.
Legally authorized to work in the United States at the time of application; employment is contingent on verification of identity and work eligibility. Medica does not offer work visa sponsorship for this role.

Nice To Haves

PMI-PMP certification.
Hands-on change management experience.

Responsibilities

Collaborate with cross-functional leaders, vendors, and employees at all levels to improve business processes.
Analyze, optimize, and design end-to-end business processes and underlying systems using Lean principles.
Apply project management, Lean Six Sigma methodology, and organizational change management.
Facilitate or coach Kaizen events and workshops to solve complex business problems and design optimized business processes.
Create and implement enterprise operating performance metrics and dashboards.
Build and lead cross-functional teams from conception through implementation.
Perform other duties as assigned.