Project Manager Bus Transformation

City of Toronto•Union, NJ

3d•Hybrid

About The Position

The Project Manager Bus Transformation is a senior member of the Research and Analytics Unit in the Policy and Strategic Planning Branch of Parks & Recreation. The role leads the division’s performance measurement framework and contributes to program and policy evaluations, service-level work for the budget, and the team’s broader responsibilities for data analytics, data governance, and data engineering. The position applies quantitative and qualitative research methods and evidence to support decision-making and improve service delivery. The role develops and implements plans, tools, policies, and procedures for divisional performance measurement and evaluation; leads complex organizational, operational, and culture-change projects; and provides project management and technical leadership. It collaborates with internal and external partners, represents the division at meetings and consultations, prepares reports and briefing materials for senior management and Council, and supports service standards, fiscal strategies, operational plans, agreements, and contract management. The position also responds to priority situations, handles sensitive information with discretion, and ensures that work meets corporate, divisional, and legislative requirements. This is a full-time, permanent, non-union position based at North York Civic Centre, with a hybrid work arrangement under the City’s Hybrid Policy. The schedule is Monday to Friday, 35 hours per week. The listed salary range is $105,241–$160,649.

Requirements

Master’s degree in program evaluation, epidemiology, anthropology, social sciences, ecology, public health or social services research, or an equivalent combination of education and experience.
Considerable experience coaching and mentoring staff in logic-model co-creation, measurement-framework development, and knowledge translation practices.
Considerable experience leading a team conducting program evaluations and/or public health, ecosystem, or social science research in a public-service context.
Considerable experience leading a team using quantitative research methods, including sampling design and statistical analysis.
Considerable experience in project management, relationship management, and balancing political, community, and City staff stakeholder interests.
Creative collaboration skills and the ability to manage ambiguity and adapt to changing workloads.
Excellent project-management skills, including multitasking, prioritizing responsibilities, and producing results.
Excellent written, oral, and visual communication skills, including the ability to explain complex concepts to lay audiences at all organizational levels.
Ability to exercise judgment and discretion when handling confidential, proprietary, or sensitive matters involving senior staff, the public, or personnel.
Strong analytical, conceptual, problem-solving, and negotiation skills, with the ability to generate creative alternatives and identify issues.
Excellent organizational and planning skills to manage multiple competing deadlines and facilitate project implementation within established timeframes.
Exceptional interpersonal skills, including the ability to establish positive working relationships, influence, develop solutions, drive change, and communicate effectively with divisional and agency staff.
High proficiency with technology and analytics tools, including Miro, R, Python, Nvivo, and Microsoft Office applications.

Responsibilities

Develop, review, and implement plans, resources, tools, policies, procedures, and guidelines for divisional performance measurement and program and policy evaluations.
Assess current practices and recommend improvements to operational efficiency.
Lead the design, implementation, and use of performance measures for the branch and division.
Recommend project schedules to the Manager and communicate potential media-attention situations and service-delivery issues.
Prepare and/or authorize administrative forms, including DPOs and purchase orders.
Provide project management support and leadership within the branch and as part of self-directed work teams.
Represent the branch and division and provide leadership and technical expertise at project, community consultation, partnership, and Committee meetings.
Respond to emergency and priority situations by anticipating problems, making decisions, and deploying appropriate financial and human resources.
Build working relationships and consult with Members of Council and their staff, stakeholders, other divisions, and the public on committees, programs, and services.
Investigate internal and external complaints when required and implement satisfactory resolutions.
Ensure timely, cost-effective service delivery and that work meets corporate and divisional standards and applicable legislation, including MFIPPA.
Develop briefing notes and reports for senior management, standing committees, partners, and Council; prepare correspondence for the Director, General Manager, Council Committees, and Board of Management.
Develop and implement service standards, fiscal management strategies, and operational plans, collaborating with partner branches and divisions through planning modules or Service Level Agreements.
Participate in strategic planning and the development of city-wide service direction, functional standards, policies, and procedures in consultation with divisions, government agencies, and community stakeholders.
Facilitate contract management for services and products, including procurement requests, bid valuation, vendor recommendations, contract monitoring, renewals, and problem-solving.
Develop, prepare, and negotiate agreements with suppliers, contractors, other divisions, partner organizations, and user groups.
Plan and lead complex organizational, operational, and culture-change projects and develop and manage project plans.
Research developments in performance measurement and evaluation, corporate policies and practices, legislation, and initiatives by other levels of government.
Exercise judgment and discretion when handling confidential human resources information related to transitions.