Project Manager 3, VoIP, Comcast Business Global

Comcast•Plano, TX

About The Position

This job involves comprehensive customer project management, spanning from directly after a CBG (Comcast Business Global) sales agreement is made, through the alignment of business strategies and goals throughout the customer journey, all the way to the final stages of initial activation and installation. This Customer Project Manager's scope will encompass resource allocation, risk mitigation, intensive VoIP-focused technical knowledge and stakeholder communication, with a focus on delivering quality outcomes. The role is pivotal in fostering collaboration across teams and leading customer projects to successful completion.

Requirements

5-7 Years of relevant work experience
Bachelor's Degree (or extensive related professional experience, or combination of coursework and experience)

Nice To Haves

VoIP-focused technical knowledge
Technical knowledge of hosted unified communications platforms, SIP trunking solutions, and collaboration tools (Microsoft Teams, Webex)
Knowledge of call center integrations and cloud telephony migrations
Experience with project management methodologies for VoIP deployments
Experience managing licensing and hardware procurement
Experience with Microsoft Teams and Webex integration milestones
Experience conducting technical workshops for VoIP architecture, SIP trunking, and UC platform integration
Experience creating migration timelines for legacy PBX to cloud VoIP platforms
Experience tracking dependencies for call center routing, IVR setup, and SIP trunk provisioning
Experience aligning VoIP deployments with network upgrades, security initiatives, and collaboration tool rollouts
Experience ensuring VoIP solutions meet uptime SLAs, E911 compliance, and disaster recovery requirements
Experience developing failover strategies for voice services and call center continuity plans
Experience with risk management and contingency planning
Experience serving as liaison between telecom vendors, internal IT teams, and business units
Experience validating interoperability between Microsoft Teams, Webex, and SIP trunks
Experience making independent decisions on vendor selection, QoS optimization, and compliance adherence
Experience supporting after-hours cutovers and emergency VoIP troubleshooting

Responsibilities

Research emerging VoIP technologies, hosted unified communications platforms, SIP trunking solutions, and collaboration tools (Microsoft Teams, Webex).
Recommend best practices for call center integrations and cloud telephony migrations.
Apply established project management methodologies to VoIP deployments, ensuring cost-effective implementation of hosted UC and SIP trunking.
Manage licensing and hardware procurement.
Provide detailed updates on VoIP system readiness and integration milestones for Microsoft Teams and Webex.
Conduct technical workshops for VoIP architecture, SIP trunking, and UC platform integration.
Lead projects to successful completion, ensuring timely delivery within budgetary constraints.
Create migration timelines for legacy PBX to cloud VoIP platforms.
Track dependencies for call center routing, IVR setup, and SIP trunk provisioning.
Align VoIP deployments with network upgrades, security initiatives, and collaboration tool rollouts.
Ensure VoIP solutions meet uptime SLAs, E911 compliance, and disaster recovery requirements.
Develop failover strategies for voice services and call center continuity plans.
Address problems through risk management and contingency planning, and present solutions and/or options to executive management.
Serve as liaison and primary point of contact between telecom vendors, internal IT teams, and business units for voice-related initiatives.
Validate interoperability between Microsoft Teams, Webex, and SIP trunks during deployment.
Make consistent, and independent, decisions on vendor selection, QoS optimization, and compliance adherence.
Support after-hours cutovers and emergency VoIP troubleshooting, when required.
Maintain documentation for VoIP architecture, call flows, and escalation procedures.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Benefits

An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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