Global Relationship Manager- 3
About The Position
Genpact is seeking a Global Relationship Manager to build and strengthen relationships with sales organizations and support business growth in the Deduction Management space. The role develops go-to-market and growth strategies, creates commercial models, and uses data to guide promotional planning and execution. It works with senior Sales and Operations leaders and cross-functional teams to generate new business, convert deals, resolve client issues, and ensure successful delivery. The position also focuses on operational excellence, research into markets and customer needs, process improvement, and automation. The manager translates strategic objectives into actionable plans and develops customer-facing collateral and case studies that demonstrate Genpact’s value-sharing approach. The role is hybrid, with a variable work shift, and Los Angeles, California-based candidates are not eligible.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master’s degree in Business Administration or Business Analytics.
- English proficiency at C2 level is required.
- Skills in Automation Technology, Business Consulting, Customer Relationship Management (CRM), DevOps, Digital Business Strategy, Financial Analysis Reporting, Global Business Strategies, Sales, Sales Forecasting, and SAP Overview.
Nice To Haves
- ITIL Foundation Certificate in IT Service Management (Axelos).
Responsibilities
- Develop and strengthen relationships with sales organizations and create effective go-to-market strategies for business growth.
- Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
- Build and implement data strategies to guide promotional planning and execution.
- Collaborate with senior Sales and Operations leadership to build momentum for new deals and support successful conversion and delivery.
- Manage cross-functional client issues and ensure timely, efficient responses to client needs.
- Develop a growth strategy balancing financial success with client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs in the Deduction Management space and tailor strategies accordingly.
- Identify process improvements that optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage customer-meeting collateral in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify opportunities for automation and process improvement to enhance service delivery.
- Promote Genpact’s products and services by addressing or anticipating client objectives and aligning offerings with business needs.
- Develop and present business case studies demonstrating the impact of Genpact’s value-sharing approach for new and existing customers.
Benefits
- Mentorship and world-class learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
