Global Relationship Manager- 3
About The Position
Genpact is hiring a Global Relationship Manager to strengthen relationships with Healthcare sales organizations and support business growth through effective go-to-market strategies. The role designs commercial models, builds data strategies for promotional planning, and works with senior Sales and Operations leaders to advance new deals through conversion and delivery. It also manages cross-functional client issues and develops growth strategies that balance financial success with client satisfaction. The position supports operational excellence through governance, project prioritization, and resource optimization. It includes researching markets and customer needs in Deduction Management, identifying process improvements and automation opportunities, translating strategic direction into actionable plans, and preparing customer-meeting collateral with Sales, Operations, Value Share, Transformation, and Digital teams. The manager promotes Genpact’s offerings in alignment with client objectives and presents case studies demonstrating the impact of the company’s value-sharing approach. The position is hybrid and based in the United States; Los Angeles, California-based candidates are not eligible. The work shift is listed as a day job. The approximate annual base compensation range is USD 100,000 to USD 125,000.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master’s degree in Business Administration or Business Analytics.
- Skills in Business Consulting, Customer Relationship Management (CRM), Digital Business Strategy, Global Business Strategies, Sales, and Sales Forecasting.
- Advanced English proficiency (C1); English is required.
Nice To Haves
- ITIL Foundation Certificate in IT Service Management (Axelos).
Responsibilities
- Develop and strengthen relationships with Healthcare sales organizations and create go-to-market strategies for business growth.
- Design creative and profitable commercial models that enhance the organization’s value proposition and drive revenue growth.
- Build and implement data strategies to guide promotional planning and execution.
- Collaborate with senior Sales and Operations leadership to build momentum for new deals and support successful conversion and delivery.
- Manage cross-functional client issues and ensure efficient, timely responses to client needs.
- Develop a growth strategy focused on financial success and client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs in the Deduction Management space and tailor strategies accordingly.
- Identify process improvement opportunities to optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage collateral for customer meetings in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify opportunities for automation and process improvement to enhance service delivery.
- Promote the organization’s products and services by addressing or anticipating client objectives and aligning offerings with business needs.
- Develop and present business case studies demonstrating the impact of the organization’s value-sharing approach for new and existing customers.
Benefits
- Mentorship and world-class learning opportunities.
- Hands-on experience and opportunities to accelerate career development.
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What This Job Offers
Job Type
Full-time
