Global Relationship Manager- 3
About The Position
The Global Relationship Manager develops and strengthens relationships with CPG sales organizations and creates go-to-market strategies for business growth. The role designs commercial models, develops data strategies for promotional planning and execution, and partners with senior Sales and Operations leaders to advance new deals and support successful conversion and delivery. The position manages cross-functional client issues and develops strategies that balance financial performance with client satisfaction. It supports operational excellence through governance, prioritization, and resource optimization, and researches markets and customer needs in the Deduction Management space. The role also identifies opportunities for process improvement, automation, and transformation to improve service delivery, optimize workflows, and increase client value. The manager translates strategic vision into actionable plans, builds customer-meeting collateral with internal teams, promotes Genpact’s products and services in alignment with client objectives, and presents business case studies demonstrating the value-sharing approach. The role is hybrid and based in the United States; Los Angeles, California-based candidates are not eligible.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master of Business Administration or Master of Business Analytics.
- Advanced English proficiency (C1).
- Skills in automation technology, business consulting, customer relationship management (CRM), DevOps, digital business strategy, financial analysis and reporting, global business strategies, sales, sales forecasting, and SAP overview.
Responsibilities
- Develop and strengthen relationships with CPG sales organizations and create effective go-to-market strategies for business growth.
- Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
- Build and implement data strategies to guide promotional planning and execution.
- Collaborate with senior Sales and Operations leadership to build momentum for new deals and support successful conversion and delivery.
- Manage cross-functional client issues and ensure efficient, timely responses to client needs.
- Develop a growth strategy focused on financial success and client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs within the Deduction Management space and tailor strategies accordingly.
- Identify process improvements that optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage customer-meeting collateral in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify automation and process-improvement opportunities to enhance service delivery.
- Promote Genpact’s products and services by addressing or anticipating client objectives and aligning offerings with business needs.
- Develop and present business case studies demonstrating the impact of Genpact’s value-sharing approach for new and existing customers.
Benefits
- Hands-on experience, mentorship, and learning opportunities.
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What This Job Offers
Job Type
Full-time
