Global Relationship Manager- 3
About The Position
Genpact is hiring a Global Relationship Manager to strengthen relationships with sales organizations and develop go-to-market strategies that support business growth. The role designs commercial models, builds data strategies for promotional planning, and works with senior Sales and Operations leaders to advance new deals from opportunity through delivery. The position manages cross-functional client issues and develops growth strategies that balance financial performance with client satisfaction. It supports operational excellence through governance, project prioritization, and resource optimization, while researching markets and customer needs in the Deduction Management space. The role also identifies process improvement and automation opportunities, translates strategic priorities into actionable plans, and develops customer-facing collateral and case studies with internal teams. The role promotes Genpact’s products and services in alignment with client objectives and presents business cases illustrating the impact of Genpact’s value-sharing approach. The position is hybrid, with a variable work shift in the United States. Los Angeles, California-based candidates are not eligible. The approximate annual base compensation range is $100,000 to $125,000; the actual offer depends on factors including experience, skills, location, and internal equity.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master of Business Administration or Master of Business Analytics.
- ITIL Foundation Certificate in IT Service Management (Axelos).
- Proficient English language skills (overall proficiency C2).
- Skills in automation technology, business consulting, customer relationship management (CRM), DevOps, digital business strategy, financial analysis and reporting, global business strategies, sales, sales forecasting, and SAP.
Responsibilities
- Develop and strengthen relationships with sales organizations and create effective go-to-market strategies for business growth.
- Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
- Build and implement data strategies to guide promotional planning and execution.
- Collaborate with senior Sales and Operations leaders to generate momentum for new deals and support successful conversion and delivery.
- Manage resolution of cross-functional client issues and respond efficiently and promptly to client needs.
- Develop growth strategies that balance financial success and client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs in the Deduction Management space and tailor strategies accordingly.
- Identify process improvement opportunities to optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage collateral for customer meetings in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify automation and process improvement opportunities to enhance service delivery.
- Promote Genpact’s products and services by addressing or anticipating client objectives and aligning offerings with their business needs.
- Develop and present business case studies demonstrating the impact of Genpact’s value-sharing approach for new and existing customers.
Benefits
- Hands-on experience, mentorship, and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
