Project Coordinator-PRN

IU Health • Indianapolis, IN

9d • Remote

About The Position

Indiana University Health is seeking a compassionate, service-oriented Project Coordinator to coordinate behavioral health consultation requests from hospitals, emergency departments, primary care offices, and specialty clinics. The role gathers and verifies patient information, facilitates virtual pre-screening workflows, supports patient placement, and coordinates communication among clinical teams, behavioral health consultants, therapists, and other partners. The coordinator monitors active cases and workflow progress, helps resolve barriers, provides timely updates, and supports continuous improvement of behavioral health coordination processes.

This is a remote PRN position for Indiana residents, scheduled for 12 hours per pay period when hours are available. Shifts may be 7:00 a.m.–7:30 p.m. or 7:30 p.m.–7:00 a.m.

Requirements

• Bachelor's degree in a related field or equivalent years of experience.
• 0–3 years of experience.
• Must be an Indiana resident.

Nice To Haves

• Experience with a matrix organization and complex work environment.
• Experience exhibiting professional judgment and diplomacy when handling unexpected problems and frequent interruptions.
• Basic proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Clinical license and/or other certifications may be required according to unit or department specialty and patient care policies.

Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests from hospitals, emergency departments, primary care offices, and specialty clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and care coordination.
• Facilitate virtual pre-screening workflows by coordinating communication among clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and help identify appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases, aligning patient needs, provider availability, and operational priorities.
• Collaborate with emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Provide exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level