Project Coordinator

Sensi.AI • Austin, TX

19d • Hybrid

About The Position

Sensi.ai is an AI company building technology intended to help seniors live safely and independently at home. The Care Operations Specialist reviews AI interactions, contacts seniors and their families when human assistance is needed, and ensures follow-up does not fall through the cracks. The role's observations also help the product team improve the technology. No technical background is required; the employer is seeking someone patient, organized, and comfortable working with people, especially seniors.

This is a hybrid role based in Austin, Texas. It is structured around a shift schedule with predictable hours and no unpredictable on-call demands.

Requirements

• Comfort communicating by phone with older adults; be patient, warm, and able to explain things clearly without rushing.
• Be detail-oriented, document accurately, and notice when something is wrong.
• Be comfortable with technology and willing to learn new tools and platforms; engineering experience is not required.
• Be dependable and present during scheduled work hours.

Nice To Haves

• Background in home care, caregiving, medical or dental administration, senior living, call centers, customer service, or healthcare scheduling.

Responsibilities

• Listen to and evaluate recorded conversations between the virtual assistant and clients, flagging interactions that need follow-up or did not meet expectations.
• Make outbound calls to seniors and their families, communicating warmly, clearly, and calmly when callers are confused, hesitant, or frustrated.
• Guide clients through next steps and schedule their care assessments.
• Accurately document call outcomes, patterns, and feedback in the CRM for the operations and product teams.
• Raise recurring issues with the team and share observations that can improve the product.
• Follow the assigned shift schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed