Project Coordinator

Cutting Edge Countertops • Perrysburg, OH

20d • Onsite

About The Position

Cutting Edge Countertops is hiring a Project Coordinator at its Perrysburg, Ohio facility. The role serves as the primary customer contact and coordination link among customers, sales, production, scheduling, and installation teams, guiding custom countertop projects from quote through order completion. The coordinator keeps customers informed, organizes project details and schedules, maintains accurate records in internal systems, identifies missing or conflicting specifications, and helps resolve concerns and issues professionally. The role also helps customers understand product options, edge profiles, upgrades, and add-ons so they can make informed purchasing decisions.

The position suits someone who takes ownership, communicates clearly, follows through on commitments, and can manage details, changing priorities, and deadlines in a fast-moving, project-based environment. Success means customers receive timely updates, project information is complete and accurate, potential issues are raised early, and internal teams understand responsibilities and next steps.

Requirements

• Previous experience in customer-facing project coordination, order management, scheduling, sales support, inside sales, or a similar role.
• Ability to guide customers through available options, upgrades, and add-ons in a helpful, informative manner.
• Strong verbal and written communication skills, including the ability to explain project details, expectations, and changes clearly.
• Excellent attention to detail, organization, and follow-through while managing multiple active projects and deadlines.
• Comfort reviewing customer specifications, identifying missing information, and accurately documenting details.
• Ability to learn and use order-management, ERP, scheduling, or project-tracking systems.
• Customer-first approach, ownership, and professional problem-solving skills.
• Ability to stay composed and organized under pressure and manage shifting priorities.

Nice To Haves

• Experience in custom manufacturing, construction, remodeling, cabinetry, countertops, or another project-based environment.

Responsibilities

• Serve as the primary point of contact for customers, communicating professionally from quote through order completion.
• Keep customers informed about project status, next steps, timing, and changes, and follow through on commitments.
• Explain countertop product choices, edge profiles, upgrades, and available add-ons to help customers make informed purchasing decisions.
• Coordinate between customers, sales, production, scheduling, and installation teams to ensure project details are accurate and actionable.
• Manage multiple custom projects, including schedules, specifications, approvals, documentation, and customer communications.
• Enter, verify, and maintain complete project information in internal systems.
• Review customer-supplied specifications, identify missing or conflicting details, ask clarifying questions, and coordinate corrections before work proceeds.
• Listen to customer concerns and help resolve issues with composure, professionalism, and practical solutions.
• Anticipate risks, promptly communicate changes, and work with internal teams to keep projects moving toward the promised outcome.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed