Project Coordinator

Armstrong Flooring • Chicago, IL

26d • Onsite

About The Position

The Project Coordinator ensures effective and efficient coordination toward project goals in a dynamic and demanding environment. This role oversees all aspects of a project to ensure timely and budget-conscious completion. Responsibilities include managing expectations by coordinating and communicating project scope, cost, schedule, vendors, and the production of contractual deliverables. Additionally, the AS Associate Project Manager acts as a liaison between field Sales Representatives and internal teams, delivering exceptional customer service from project inception to post-installation.

Requirements

• Bachelor's degree in a relevant field such as architecture, interior design, project management, business administration, or engineering.
• 2+ years of experience in project coordination or management, preferably in a design or creative environment.
• Proven experience managing multiple projects simultaneously in a fast-paced environment.
• Project coordination experience: analyzing data/architectural drawings, stakeholder communication, setting expectations, scheduling, planning, directing work, risk management, problem resolution, and budget control.
• Proficiency in internal data systems and computer applications (word processing, spreadsheets, presentations).

Nice To Haves

• Ability to analyze/interpret data, write concise reports/emails, and explain complex issues clearly.
• Skilled in influencing others and presenting persuasive information.
• Effective independently and in team settings; adept at coordinating with conflicting agendas.
• Strong communication skills, attention to detail, and interpersonal skills (tact, diplomacy, flexibility).
• Capable of managing priorities, meeting deadlines, and occasional travel.
• Leadership in resource coordination; procedural compliance expertise.
• Knowledgeable in project management principles.
• Proficiency in reading/interpreting architectural plans.
• Familiarity with cloud-based CRM systems, specifically NetSuite
• PMP (Project Management Professional) certification or similar credentials are a plus.

Responsibilities

• Initiates projects
• Receives, processes, and manages multiple orders with unique requirements and timelines.
• Analyzes initial contract requirements.
• Determines status of sample and drawings done during quotation phase.
• Establishes contact with customer to direct expectations of product and establishes project Requested Date, Target, and Commitment Date.
• Sends samples and cutsheets to client for submittal approval.
• Works closely with Finance Team in setting up customer terms, collecting deposits and final payments, and processing purchase orders.
• Establishes project timelines.
• Reviews architectural plans.
• Tracks sample and Shop/Product Detail drawing status.
• Communicates with customers, managers and internal design/production teams on submittal status, lead times, and potential delays.
• Strategizes how to meet customer’s deadlines.
• Controls project flow.
• Provides administrative direction of customers and various internal departments to ensure project is completed on schedule and within budget.
• Maintains and archives internal and external communication for each project using NetSuite, Project Management software and Outlook.
• Translates design ideas between clients and internal design team.
• Updates internal databases as project submittal status changes.
• Organizes and hosts project meetings between internal and external teams.
• Requests material procurement as needed on a project basis.
• Tracks projects through the manufacturing phase.
• Provides risk mitigation and problem resolution.
• Communicates with customers in a thoughtful and timely manner with any internal issues or hiccups that may affect project timelines.
• Understands customer shipping requirements and communicates with Shipping Coordinator.
• Writes, submits, and tracks order acknowledgements for each project.
• Writes, submits, and tracks sales orders.
• Provides oral and written reports with issues, implications, and potential courses of action, as required.
• Briefs upper management regarding status of projects.
• Communicates with customer tracking information once project has shipped.
• Sends closeout documents (warranty, storage guide, etc.) as needed.
• Conducts follow-up with customer as required.
• Provides subject matter expertise on product designs, as needed.

Benefits

• medical
• dental
• prescription drug
• life insurance
• 401k match
• long-term disability coverage
• vacation and sick time
• product discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level