Project Coordinator

Sensi.AI • Austin, TX

18d • Hybrid

About The Position

Sensi.ai is an AI company developing technology to help seniors live safely and independently at home. The role described in the posting is Care Operations Specialist: a human point of contact who reviews AI interactions, contacts seniors when follow-up is needed, supports care assessment scheduling, and provides observations that help operations and product teams improve the technology. The position is hybrid and based in Austin, Texas. It is structured around scheduled shifts with predictable hours and no unpredictable on-call demands. No technology background is required; the role is suited to someone patient, organized, comfortable with older adults, and willing to learn new tools.

Requirements

• Be comfortable speaking with older adults and communicate patiently, warmly, and clearly without rushing.
• Be detail-oriented, document accurately, and notice when something is wrong.
• Be comfortable with technology and willing to learn new tools and platforms; an engineering background is not required.
• Be dependable and able to work scheduled shifts.
• Backgrounds in home care, caregiving, medical or dental administration, senior living, call centers, customer service, or healthcare scheduling are identified as a good fit.

Responsibilities

• Review recorded conversations between the virtual assistant and clients, evaluating interactions and flagging missed issues or follow-up needs.
• Make outbound calls to seniors and their families, communicating warmly and clearly when they are confused, hesitant, or frustrated.
• Guide clients through next steps and schedule their care assessments.
• Accurately document call outcomes, patterns, and feedback in the CRM for operations and product teams.
• Raise recurring issues with the team and share observations that can improve the product.
• Follow the assigned shift schedule and be present during scheduled hours.

Benefits

• Opportunity to work alongside product and operations teams at a growing AI company and see how the technology is built and improved.
• Meaningful work that directly affects the quality of care seniors receive.
• Structured schedule with predictable hours and no unpredictable on-call demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed