All Programs - Project Coordinator

Franklin Energy•Carlsbad, CA

About The Position

The Project Coordinator provides support to Energy Efficiency Program Delivery team members by ensuring information is accurate, files are maintained and regularly reviewed, and communication with business contacts is ongoing. The position manages customer grant processing, informs energy advisors about expiring grants and applications, and assists customers and clients. The role also supports program participants and trade allies with applications, project documentation, incentives, customer service, scheduling, and program information. Additional duties may be assigned by management.

Requirements

High school diploma or equivalent.
1–3 years of previous office experience.
Strong customer service and communication skills.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills using tracking systems and databases.
Ability to communicate effectively, verbally and in writing, with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 5%.

Responsibilities

Coordinate with Energy Advisors to organize files, paperwork, and data entry and communicate with business contacts.
Help customers understand program participation, project incentives, and required paperwork and applications.
Maintain, update, and add accurate entries to program databases, contacting clients and trade allies as needed.
Organize and maintain project files.
Maintain and update program spreadsheets for project tracking and work scheduling.
Assist trade allies and customers by providing accurate information and marketing materials about energy efficiency incentives.
Provide customer service and assistance with scheduling and other issues.
Answer telephone calls and assist with mailing materials as needed.
Follow up with customers or Trade Allies to obtain information for incomplete applications.
Review project applications and documentation for completeness and compliance with program rules and requirements.
Communicate incentive changes and disqualifications to customers and Trade Allies.
Manage customer grant processing and notify energy advisors about expiring grants and applications.