Project Coordinator

MCD, Inc. • Madison, WI

17d

About The Position

MCD is seeking a Project Coordinator (CSR) to manage customer projects from order entry through production and completion. The role works directly with customers to understand requirements, confirm specifications, provide updates, and resolve issues, while coordinating closely with sales and the production team. The coordinator creates accurate job plans and production-floor instructions, prepares estimates for repeat work, and reviews customer-supplied files and specifications. The position also takes ownership of customer relationships and project satisfaction and profitability, while identifying workflow improvements and solving problems. MCD is looking for someone who wants to grow their responsibilities and may develop into a future leadership role.

Requirements

• Three or more years of experience in customer project management, account coordination, estimating, production planning, or a similar manufacturing role is preferred.
• Experience working directly with customers and coordinating their jobs or orders through production.
• Strong attention to detail and the ability to manage multiple projects and priorities.
• A proactive problem-solver who takes initiative, asks questions, and wants to understand how things work.
• Interest in growing responsibilities and developing into a future leadership role.

Nice To Haves

• Experience in printing/finishing, packaging, labels, or converting.

Responsibilities

• Manage customer projects from order entry through production and completion.
• Work directly with customers to understand job requirements, confirm specifications, provide updates, and resolve issues.
• Create clear, accurate job plans and instructions for the production floor.
• Coordinate with sales and production to keep jobs on track and address changes or issues.
• Prepare estimates for repeat work and review customer-supplied files and specifications.
• Look for ways to improve workflow, solve problems, and better support customers and the production team.
• Take ownership of assigned customer relationships, including customer satisfaction and the successful and profitable execution of projects.

Benefits

• Employee stock through MCD's 100% employee-owned ESOP; eligible employees receive company stock at no cost.
• 401(k) with pre-tax and Roth options, plus a company match.
• Medical, dental, and vision benefits.
• PTO and paid holidays.
• Employer-paid disability.
• Opportunities to take on more responsibility and grow into leadership.
• Company lunches, events, celebrations, and other activities throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed