Project Coordinator

SERVPRO•Salem, VA

23d•Onsite

About The Position

SERVPRO Team Mongan is hiring a full-time Project Coordinator to support multiple Estimators/Project Managers and their teams. The coordinator helps keep property restoration projects moving by coordinating schedules, maintaining job files and project documentation, communicating with customers and teams, and helping resolve issues. The role supports projects from the first customer call through final billing and helps ensure customers stay informed. The position is primarily office-based and typically follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. Additional hours or schedule flexibility may be needed based on business demands. The role is largely sedentary, with filing tasks that may require lifting files, opening filing cabinets, bending, and standing on a step stool.

Requirements

High school diploma or GED.
Strong customer service skills and a professional, helpful approach.
Excellent organization, attention to detail, and follow-through.
Clear verbal and written communication.
Ability to manage multiple priorities and adapt as business needs change.
Comfort using business software and learning new systems.

Nice To Haves

Business or administrative experience.
Experience in restoration, commercial cleaning, or insurance.
Experience preparing estimates and managing job files.
An associate or bachelor’s degree.

Responsibilities

Coordinate project activities, schedules, and updates across multiple teams.
Track project progress, identify obstacles, and help resolve issues that could delay completion.
Maintain current job files, work-in-progress reports, and project documentation.
Schedule services and deliveries and provide timely status updates.
Serve as a key point of contact for customers, vendors, and internal teams.
Assist with incoming calls and First Notice of Loss communications.
Support communication with insurance adjusters as needed.
Help address customer concerns and coordinate resolution of escalations.
Collect, review, and organize field documentation and daily site reports.
Review records and work with Technicians to address needed updates.
Prepare preliminary and emergency service estimates, change orders, and supplements.
Review estimates against drying reports, client requirements, and applicable insurance guidelines.
Prepare customer material allowances and selection sheets.
Complete and track contracts, invoices, estimates, and submittals.
Prepare job files for upload, audits, backup, and close-out.
Coordinate customer warranty documentation and Certificates of Satisfaction.
Help ensure prompt, accurate billing information reaches Accounts Receivable.
Assist with collections and outstanding documentation.
Support compliance requirements throughout the job file process.
Participate in company meetings, help train team members, provide backup for the Office Manager, and assist with other duties as needed.