Project Coordinator

Air Treatment Corporation•Kapolei, HI

23d•Onsite

About The Position

Air Treatment Corporation is seeking a Project Coordinator to plan, schedule, implement, communicate, and monitor projects as a liaison between the sales team and customers. The role supports reliable reporting, improved metrics and forecasting, and increased customer satisfaction and retention through cross-team collaboration and communication. The position has no supervisory responsibilities and is based on-site in an office; relocation is not provided. Air Treatment Corporation describes its work environment as dynamic and collaborative, with an emphasis on high-quality customer service, employee growth, and opportunities for advancement from within. The company states that it offers a robust benefits package and is committed to fairness, professionalism, and opportunity.

Requirements

High school diploma or equivalent required.
At least two years of experience in related disciplines.
Excellent interpersonal and customer service skills.
Ability to manage difficult customers and situations by phone or in person.
Strong problem-solving capabilities.
Ability to manage and prioritize multiple tasks.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills and a transparent communication style.
Excellent time management skills and a proven ability to meet deadlines.
Familiarity with CRM programs and the ability to improve productivity through accuracy.
Proficiency in Microsoft Office Suite or related software.
Ability to communicate effectively in person, by telephone, and through virtual meeting platforms.
Ability to remain productive in a fast-paced environment while managing multiple priorities and meeting deadlines.

Nice To Haves

Associate degree preferred.
Experience in construction, customer service, or the HVAC industry preferred.

Responsibilities

Manage and book customer purchase orders in the CRM system.
Generate equipment submittals.
Set up purchase orders and release equipment to production.
Process stock orders and coordinate shipments or will-call pickups.
Upload orders and acknowledgements, and track them effectively.
Update costs and shipping lead times as appropriate.
Act as a liaison between the company, customers, and vendors.
Notify customers when material or orders ship and provide tracking information.
Manage warranty claims and Return Merchandise Authorizations (RMAs), and communicate with customers about them.
Arrange equipment start-up with the Service Team.
Perform other related duties as assigned.