Project Coordinator

Air Treatment Corporation•Kapolei, HI

23d•$63,000 - $85,000•Onsite

About The Position

The Project Coordinator plans, schedules, implements, communicates, and monitors projects, serving as a liaison between the sales team and customers. The role supports reliable reporting, improved metrics and forecasting, and greater customer satisfaction and retention through cross-team collaboration and communication. This is an on-site, in-office position; relocation is not available.

Requirements

High school diploma or equivalent.
At least two years of experience in related disciplines.
Excellent interpersonal and customer service skills.
Ability to manage difficult customers and situations during phone conversations or in person.
Strong problem-solving capabilities.
Ability to manage and prioritize multiple tasks.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills and a transparent communication style.
Excellent time management skills and a proven ability to meet deadlines.
Familiarity with CRM programs and the ability to improve productivity through accuracy.
Proficiency in Microsoft Office Suite or related software.

Nice To Haves

Associate degree.
Experience in construction, customer service, or the HVAC industry.

Responsibilities

Manage and book customer purchase orders in the Customer Relationship Management (CRM) system.
Generate equipment submittals.
Set up purchase orders and release equipment to production.
Process stock orders and coordinate shipments and will-call orders.
Upload orders and acknowledgements, and track them effectively.
Update costs and shipping lead times as appropriate.
Act as a liaison between the company, customers, and vendors.
Notify customers when material or orders ship and provide tracking information.
Manage warranty claims and Return Merchandise Authorizations (RMAs), and communicate with customers.
Arrange start-up with the Service Team.
Perform other related duties as assigned.