Project Coordinator, Professional Services

Cloudflare•Austin, TX

About The Position

Cloudflare is hiring a proactive, highly organized Project Coordinator for its Professional Services team in Austin, Texas. The role owns a portfolio of small- to medium-sized customer engagements, managing scope, budget, timelines, and deliverables from kickoff through closeout. The coordinator also partners with Professional Services managers and project managers on resource coordination, and serves as a day-to-day contact for customers and internal delivery teams to keep engagements aligned and deliver cybersecurity and networking solutions against agreed success criteria. The ideal candidate has experience in professional services, consulting, or a similar delivery role at a SaaS or cloud technology company. They take initiative, follow through on commitments, and collaborate across teams. The position calls for strong project and resource coordination, capacity forecasting, customer-facing communication, and responsible use of AI tools to improve workflows and visibility. Familiarity with networking, security, and Cloudflare products—or eagerness to learn—is valued. The role is eligible for incentive compensation under Cloudflare’s Sales Compensation Plan and participation in the company’s equity plan. Cloudflare offers U.S. employees a benefits package that includes health and welfare, financial, and time-off programs; benefits may vary outside the United States.

Requirements

2–4 years of experience in project coordination, project management, or resource management.
Experience ideally in professional services or in a SaaS or cloud technology environment.
Hands-on experience with PSA tools such as Certinia, Kantata, or similar platforms.
Working knowledge of Salesforce, Jira, Google Workspace, and Confluence.
Bachelor’s degree in a relevant field or equivalent practical experience.
Strong understanding of project management fundamentals and ability to manage multiple concurrent engagements and deadlines.
Understanding of capacity, availability, skills matching, and utilization for resource coordination.
Clear, professional customer-facing communication skills, including confidence leading customer meetings and managing expectations.
Ability to collaborate across functions and maintain alignment among multiple teams.
Comfort using AI tools responsibly to optimize workflows and productivity.

Nice To Haves

CAPM, PMP, or Agile certification.
Fluency in more than one language.
Familiarity with networking, security, and Cloudflare products and services, or eagerness to learn.

Responsibilities

Own a portfolio of small- to medium-sized Professional Services engagements through the full project lifecycle, including kickoffs, status meetings, scope, timelines, budgets, and final deliverables.
Serve as the primary customer-facing point of contact by coordinating meetings, customer reporting, and stakeholder calls, keeping parties informed and aligned.
Partner with leadership to coordinate resource assignments based on project requirements, team skills, and availability, balancing workloads and utilization.
Align internal technical resources, partners, and customers to keep tasks, milestones, and dependencies on track.
Maintain accurate project status, financials, and resource forecasts in PSA tools, and proactively manage scope changes.
Track project pipelines and forecast resource demands, identifying talent gaps or bottlenecks to inform hiring and cross-training initiatives.
Use AI tools to streamline status reporting, meeting summaries, and documentation and improve efficiency and portfolio visibility.

Benefits

Medical/Rx insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility and family-forming benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short- and long-term disability insurance
Life and accident insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Eligibility to participate in Cloudflare’s equity plan
Eligibility to earn incentive compensation under Cloudflare’s Sales Compensation Plan