Project Coordinator

Retail Information Systems•Houston, TX

24d•Onsite

About The Position

The Project Coordinator organizes, coordinates, and drives customer projects from initial handoff through successful completion. The role serves as a central point of communication between customers and internal teams, including sales, accounting, technical support, customer support, and development. The coordinator tracks outstanding tasks, follows up with responsible parties, communicates project status, and drives projects toward completion and customer sign-off. The position coordinates hardware, software, custom programming, training, testing, and implementation activities as needed. It requires comfort working in a technical environment and learning new systems, but does not require programming experience. The coordinator reviews customer requirements, helps develop implementation plans, schedules and participates in meetings, documents decisions and action items, and monitors milestones, deadlines, dependencies, deliverables, and risks. The role also helps align customer expectations with project scope, escalates delays and out-of-scope requests, and recommends improvements to project and implementation processes. This is a full-time, hourly, onsite position at the RIS office. The schedule is Monday through Friday, with work hours stated as 8:00 AM CT to 8:00 PM CT. Some weekend or after-hours work may occasionally be required for implementations or go-live activities, but this is not common. Applicants must be able to reliably commute to the office and work onsite during normal business hours. Compensation is $20.00–$25.00 per hour.

Requirements

Strong organizational and time management skills.
Ability to manage multiple projects and priorities simultaneously.
Strong written and verbal communication skills.
Ability to communicate professionally with customers, coworkers, technical staff, and management.
Strong attention to detail and follow-through.
Comfort learning technical concepts, software applications, and business processes.
Ability to read, understand, and interpret technical procedures and project documentation.
Ability to recognize when a project is stalled and take appropriate action to move it forward.
Strong problem-solving and decision-making skills.
Ability to balance customer service with project scope, deadlines, and internal resources.
Dependability and ability to maintain a consistent work schedule.
Ability to reliably commute to the RIS office and work onsite during normal business hours.

Nice To Haves

Previous experience in project coordination, project management, implementation, customer service, or a similar role is preferred.
Experience in retail technology, point-of-sale systems, software implementation, or custom development projects is a plus.

Responsibilities

Onboard new customers and projects after the sales process is complete.
Review customer requirements and help develop implementation plans based on business needs, scope, and timeline.
Schedule and participate in project meetings.
Document customer requirements, decisions, action items, ownership, and due dates.
Coordinate with technical staff and developers to obtain estimates and determine project requirements.
Coordinate hardware, software, custom programming, training, testing, implementation, and go-live activities as applicable.
Track project milestones, deadlines, dependencies, deliverables, and outstanding action items.
Follow up with customers and internal team members to ensure commitments are completed on time.
Prioritize multiple projects and maintain visibility into their current status.
Provide customers with timely updates throughout the project lifecycle.
Identify project delays, risks, stalled work, or unresolved issues and escalate them when appropriate.
Help ensure customer expectations remain aligned with the agreed project scope and escalate requests that may fall outside the original scope for review.
Drive projects toward successful completion and obtain customer approval or sign-off.
Identify and recommend tools, procedures, and process improvements to improve customer experience and project delivery.