Project Coordinator 2

Johnson Controls•Milwaukee, WI

2d•$28 - $37

About The Position

Under direct supervision, the Project Coordinator 2 tracks and provides direct support for the installation contract business. The role participates in accounts receivable, accounts payable, and financial activities, including contract scheduling, revenue goals, billings, collections, and subcontract processing. It also provides backup customer call handling as needed and day-to-day administrative support in operational areas.

Requirements

High school diploma or equivalent.
Two to three years of related work experience, preferably within a technical work environment.
Strong interpersonal skills to communicate effectively with internal and external clients.
Ability to handle a large and diverse number of projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
Ability to prioritize work activities based on financial impact to desired business goals.
Proficient computer skills in Microsoft Word, Excel, Access, desktop publishing, and internet business applications.
Ability to work independently, with solid organizational and attention-to-detail skills.

Nice To Haves

Associate’s degree.
Experience with or basic knowledge of project accounting or costing principles.

Responsibilities

Answer customer and subcontractor inquiries and resolve or escalate customer issues as appropriate.
Update project and labor schedules as required by the project owner.
Run query reports and research and reconcile unaligned costs, including labor hours, material purchases, expenses, and other operations-related transactions.
Perform necessary cost transfers.
Prepare and submit billings, including any additional required documentation such as certified payroll.
Reconcile accounts payable exceptions as necessary.
Assist installation teams in reaching revenue goals, which may include contacting vendors.
Research, resolve, or escalate accounts receivable disputes according to the escalation process.
Work with Accounts Receivables contacts to resolve A/R issues and determine appropriate actions for timely resolution.
Interact with customers to resolve receivable issues when needed.
Process invoice credits and rebills as necessary.
Proactively contact customers to ensure customer satisfaction and commitment to pay.
Maintain notes in appropriate systems.
Keep customer account information up to date, including special billing conditions, tax status, invoice approval contacts, billing addresses, and special billing rates.
Support subcontract processing by ensuring required safety documentation is provided and that bonds and lien waivers are received according to contract requirements.
Assist COAs in resolving issues.
Provide additional operations administration support as required.