Project and Training Coordinator

isolved•Charlotte, NC

3d•Onsite

About The Position

The Project and Training Coordinator assists in the planning and finalization of projects according to strict deadlines and assists the department trainer with content. This role involves coordinating the efforts of team members and other internal departments to assign and assist in delivering projects according to plan. This role facilitates the documentation and content creation of department training articles and programs, as well as AI content writing & optimization geared explicitly for Integration Department resources.

Requirements

High School Diploma
Excellent organizational and communication skills
A strong product, service and technical background
Proven customer service skills
Highly organized, able to multi-task and work with others etc.

Responsibilities

Assist in the review of new Human Capital Management (HCM) Implementation Projects to ensure needed documentation has been collected, sold under the correct category, and the project type was available to be sold.
Coordinate case creation for HCM setup to be completed. Obtain needed documentation from client or sales.
Coordinate and assign to the appropriate Subject Matter Experts (SMEs) at the direction of Project Manager or Integration Managers.
Provide updates to other internal departments or vendors as applicable.
Run weekly reports to assist in identifying projects ready to assign.
Run reports and maintain appropriate Databases with Project updates.
Provide reporting to team members as requested and other members of management.
Maintain and update existing SOPs for various integration projects in regular intervals.
Create training documentation in collaboration with the Leadership Team and Training Lead. Training documentation may include written documentation, videos, checklists, etc.
Participate in AI Optimization and Utilization meetings ensuring to document processes used for training internal team members.
Undertake other projects and tasks as assigned by Management.