Training and Development Coordinator

Cherokee Indian Hospital Authority•Cherokee, NC

just now•Hybrid

About The Position

The Behavioral Health (BH) Training and Development Coordinator serves within the Behavioral Health Division of the Cherokee Indian Hospital Authority. The Behavioral Health Division encompasses a range of services including Outpatient, Emergency Room, Analenisgi Inpatient, Behavioral Health Targeted Case Management, Satellite Clinics, Kanvwotiyi, and the Men and Women’s Homes. The BH Training and Development Coordinator is responsible for the administration and oversight of the Behavioral Health training and development. This includes planning, organizing, coordinating, and evaluating educational activities to ensure high-quality, clinically appropriate training for staff and volunteers. The role requires active collaboration with departments across CIHA, as well as with external agencies and community resources, to identify and meet educational needs. The BH Training and Development Coordinator ensures all educational activities align with regulatory and clinical standards to support optimal patient outcomes and staff competency.

Requirements

Bachelor’s degree in Social Work, Psychology or another human services field.
Minimum of 3 years of Qualified Professional (or higher level) experience required.
Must be highly proficient in computer applications, including Microsoft Word, Excel, and other related software.
Must demonstrate a recovery oriented and person-centered philosophy.

Nice To Haves

Master’s Degree Preferred.
Minimum of 3 years in training, staff development or education in healthcare setting preferred.
Strong knowledge of regulatory standards, adult learning principles, and evidence-based practice.

Responsibilities

Develop, coordinate, and implement training programs for clinical and non-clinical staff.
Assess training needs and create educational materials tailored to mental health best practices, policies, and compliance requirements.
Organize onboarding programs for new hires, ensuring they understand facility policies, procedures, and patient care standards.
Support managers to maintain training records and ensure compliance with licensing and accreditation requirements (e.g., HIPAA, Joint Commission, state regulations).
Partner with leadership and subject matter experts to develop continuing education programs.
Partner with leadership to prioritize strategic initiatives as assigned.
Facilitate workshops, seminars, and e-learning.
Monitor and evaluate training effectiveness through assessments, feedback, and performance improvement metrics.
Stay updated on mental health industry trends, regulations, and best practices to enhance training programs.
Coordinate external training opportunities, certifications, and professional development initiatives for staff.
Support managers in the development of Core Responsibilities for each position and develop a training structure that will develop competencies within staff to ensure staff can facilitate the expectations of their positions.
Support managers of the development of training plans for each position.
Assigns and tracks quarterly education and competency completion, aligning timelines with quality indicators and regulatory expectations.
Conducts learning needs assessments and practice gap analyses to develop continuing education programs.
Serves as an instructor for Nonviolent Crisis Intervention ®, Person Centered Thinking ©, and other trainings as assigned.
Manage resources, and scheduling logistics.
Exercise appropriate and professional boundaries with population served, stakeholders, and community.
Participating in a recovery friendly workplace.
Other duties as assigned.