Project Analyst - GSA

Censeo Consulting Group•Washington D.C., DC

1d•Hybrid

About The Position

Censeo is seeking a customer-focused and detailed-oriented Project Analyst to support the GSA and other federal client agencies by providing support to the Customer Engagement Team during the transition to the GO.gov e-gov travel services (ETS) shared service. The Project Analyst will be responsible for coordinating Customer Engagement Managers (CEM) activities, tracking transition statuses and issues, facilitating stakeholder communications, and collaborating with the team to strengthen streamlining efforts.

Requirements

Bachelor's degree in Business Administration, Public Administration, Management, Information Systems, Communications, or related field required
2-5 years of experience supporting projects, implementations, customer success programs, or federal programs required
Experience coordinating multiple tasks and priorities across diverse stakeholder groups required
Experience preparing reports, presentations, and project documentation required
Ability to build a strong degree of trust with the client
Excellent written and verbal communication skills
Ability to work independently while collaborating effectively within a team environment
Strong organizational skills and attention to detail
Strong time management skills
Experience with Microsoft Office and Google Suite

Nice To Haves

Experience supporting federal government clients preferred
Experience supporting system implementations, technology deployments, or organizational change initiatives preferred
Knowledge of project management methodologies and tools preferred

Responsibilities

Support Customer Engagement Managers in planning, coordinating, and executing agency transition activities
Maintain project schedules, milestones, action item trackers, risk logs, and status reports
Coordinate meetings, workshops, and transition planning sessions with agency stakeholders
Document meeting outcomes, decisions, and action items
Assist CEMs in managing relationships with agency customers throughout the transition lifecycle.
Assist CEMs in preparing customer-facing materials
Track stakeholder questions, issues, and requests to ensure timely resolution
Maintain accurate records of customer interactions and the transition progress
Support collection and maintenance of transition-related data from multiple sources
Support data quality reviews and transition readiness assessments
Identify opportunities to improve transition processes, customer experience, and team efficiency
Support development and maintenance of standard operating procedures, templates, and knowledge management resources
Contribute to lessons learned and continuous improvement initiatives