Project Administrator - National Accounts

Loeb Electric•Columbus, OH

About The Position

The Project Administrator for National Accounts is an entry-level execution role supporting project delivery through accurate order entry, documentation management, and task tracking. The role focuses on learning systems, following established processes, and supporting Project Coordinators and Team Leads to ensure accurate, timely execution for national account customers. It builds foundational knowledge of project workflows, systems, and customer expectations and serves as an entry point into Project Management and Operations career paths. The position performs administrative and order-entry tasks, maintains project documentation in ERP and project tools, verifies information, and supports customer requests under guidance. It also helps ensure material pricing accuracy, uses client-specific web portals, assists with warranty claims and customer documentation, and develops knowledge of lighting and electrical products. The role requires professional communication, attention to detail, adherence to established procedures, queue management, and teamwork. Work is primarily in a professional office environment, with occasional visits to a warehouse or other company facilities. PPE is generally not required, but may be needed for some warehouse visits. The role may require occasional lifting and carrying of items up to 20 pounds, prolonged desk work, and regular use of hands for keyboarding and handling office materials.

Requirements

0–2 years of experience in an administrative, operations support, customer service, or project support role.
Experience working in a structured, professional office or hybrid environment supporting defined workflows and deadlines.
Experience supporting internal teams by managing tasks, tracking status, and following established processes.
High school diploma required.
Working knowledge of Microsoft Office, including Excel, Outlook, and Word.
Comfort working in a professional office environment using structured systems and documentation.
Ability to learn ERP systems, project tracking tools, and client-specific web portals.
Ability to complete administrative and order-entry tasks accurately and on time while following procedures.
Ability to work within defined workflows and guidelines and recognize when to escalate issues.
Ability to manage assigned tasks and customer request queues, prioritize work, and meet deadlines in a fast-paced environment.
Clear, professional communication skills and ability to provide status updates and follow direction.
Strong attention to data accuracy, documentation quality, and completeness of information.
Willingness to build product knowledge, system proficiency, and understanding of project workflows through training and hands-on experience.
Ability to collaborate, support teammates, and contribute positively to shared goals.

Nice To Haves

Exposure to order entry, data validation, documentation management, or customer request handling.
Background in electrical distribution, lighting, construction, facilities, or trade-adjacent environments.
Associate or Bachelor’s degree in Business, Operations, Construction Management, Supply Chain, or a related field.
Electrical trade exposure, construction experience, or field-based industry experience when paired with office-based execution experience.
Equivalent combinations of education, certifications, and professional experience will be considered.

Responsibilities

Execute defined administrative and order-entry tasks accurately and on time, following standard operating procedures.
Maintain accurate project documentation and tracking across ERP and project tools.
Support Project Coordinators by preparing data, verifying information, and flagging discrepancies.
Review, clarify, and confirm customer material requests under the guidance of Project Coordinators before processing.
Communicate with team members by email, phone, and in person, following direction from Project Coordinators and Team Leads.
Follow established processes and escalate execution issues rather than acting outside defined authority.
Manage a queue of customer requests, prioritize work to meet deadlines, and coordinate with team members as needed.
Verify material pricing data and flag discrepancies to support alignment with customer agreements.
Use client-specific web portals for data access and entry as directed, maintaining confidentiality and accuracy.
Build knowledge of lighting and electrical products and learn to cross-reference materials and match specifications through training and desktop research.
Assist with filing material claims for warranty support and prepare documentation to share with customers.
Participate in training to develop material knowledge, system proficiency, and customer service skills.
Help teammates as needed and contribute to collective success.
Maintain professional relationships that reflect the company's mission, vision, and values.