Programs Coordinator, Research and Academic Engagement

Loyola Marymount University•Westchester, FL

23h•Onsite

About The Position

The Programs Coordinator for Research and Academic Engagement (RAE) supports student-facing RAE programs, with a specific focus on the Academic Resource Center (ARC). The coordinator facilitates planning and supports student tutors, learning communities, workshops, and events; assists with tutor training, assessment, scheduling, and student intakes; and provides support to students seeking help with time management, study skills, and accountability. The position reports to the Director of the Academic Resource Center and reports fully in person. The role also supports outreach, research, alumni engagement, marketing, and administration. Responsibilities include overseeing ARC assessment rollout and dissemination, assisting with data collection and management, researching trends in higher education and student success, and contributing literature reviews and reports. The coordinator hires, trains, and supervises ARC front desk student employees; oversees alumni engagement activities for RAE student programs, including chairing the alumni advisory board; and manages ARC webpages, online resources, newsletters, social media, budget monitoring, expense reporting, program email, purchasing, and event logistics. Loyola Marymount University expects employees to support the university’s mission, vision, and values; demonstrate professional, responsible, accountable, and ethical conduct; and provide outstanding customer service. The university describes itself as committed to inclusive excellence, educating the whole person, building a just society, equal opportunity, and an environment free from discrimination and harassment. The position may not be eligible for visa sponsorship now or in the future.

Requirements

Typically, a bachelor’s degree is required.
Three years of related job experience.
Demonstrated knowledge of teaching methodologies, classroom instruction, and tutoring.
Prior experience at a college or university learning center.
Exemplary written and oral communication skills, including preparing comprehensive reports and executive summaries that incorporate complex, highly technical information.
Ability to compose effective, error-free correspondence, including emails and reports, for students, faculty, and staff.
Ability to maintain detailed, accurate records, such as student files.
Ability to work in a dynamic, team-oriented environment.
Strong interpersonal, communication, and organizational skills.
Ability to work effectively with diverse groups, including students, faculty, administration, and staff.
Demonstrated computer competency and proficiency in Microsoft Office (Excel, Word, and PowerPoint), Qualtrics, online productivity software such as Google Docs and Sheets, the Brightspace LMS, Terminal4, and ARC platforms for scheduling, tracking, and assessment, including WC Online.
Commitment to continuing to upgrade knowledge, skills, and abilities to stay abreast of trends, regulations, and policies.

Nice To Haves

A master’s degree is preferred.
Understanding of assessment and data management.

Responsibilities

Facilitate planning and support student learning communities, workshops, and events.
Assist in developing resources and materials for ARC programs.
Support the Writing Center, Course Tutoring, and Academic Coaching by coordinating student tutor schedules and locations and regularly reviewing and updating ARC platforms, including WC Online.
Support student tutor training.
Meet with students asking about ARC services and seeking academic coaching for time management, study skills, and accountability.
Facilitate student intakes to connect students with the appropriate level of support from ARC resources.
Oversee ARC assessment rollout and dissemination.
Assist with data collection and management.
Research trends in higher education, equity, accessibility, and student success, and assist with literature reviews for internal projects.
Support on- and off-campus outreach events.
Represent LMU, RAE, and ARC at campus tours, panels, workshops, and professional organizations.
Represent RAE within the campus community as needed.
Conduct class visits and tabling.
Hire, train, and supervise ARC front desk student employees.
Oversee development and monitoring of alumni engagement activities for RAE student programs, including chairing the alumni advisory board.
Oversee ARC marketing and promotion, including program webpages, online resources, newsletters, and social media.
Oversee ARC administrative tasks, including budget monitoring, expense reporting, maintaining program email, event logistics, and purchasing.
Draft reports as needed.
Perform other duties as assigned or requested.
Support the university’s mission, vision, and values; model professional, responsible, accountable, and ethical conduct; and demonstrate outstanding customer service.