Coordinator, Engagement Programs

University of Illinois Foundation • Champaign, IL

8d • $50,000 - $55,000 • Hybrid

About The Position

The University of Illinois Foundation is the official fundraising and private gift-receiving organization of the University of Illinois. The Coordinator, Engagement Programs plans and executes engagement programs for Donor Services and coordinates annual giving services for units under the direction of the Annual Giving and Engagement Services manager. The role also assists with program execution at the UIF Engagement Center in Urbana, Illinois, including directly supervising student interns and Student Engagement Specialists and training them on engagement center platforms.

The coordinator administers digital engagement and constituent-service platforms, supports outreach planning and scheduling, and provides customer service to campus partners and constituents. The position tracks program performance, assists with credit-card transaction reconciliation, creates platform documentation, and serves as a liaison between the Engagement Center and Foundation departments. The role also researches and implements operational improvements and participates in ongoing training and team activities.

Requirements

• Bachelor’s degree required.
• Ability to develop productive and sustained relationships with diverse groups and individuals.
• Proven working knowledge of Microsoft Office products.
• Demonstrated excellent organizational and communication skills.
• High attention to detail.

Nice To Haves

• Experience in an engagement center or call center, or in student management.
• Familiarity with University of Illinois structure and advancement activities.
• Familiarity with, or willingness to learn, new applications and databases.

Responsibilities

• Assist with management of the UIF Engagement Center in Urbana, including supervising and training student interns and Student Engagement Specialists on Engagement Center platforms.
• Coordinate outreach communications and scheduling with UIF Advancement Services staff.
• Administer GiveCampus GO - Students; work with the Annual Giving and Engagement Services manager and Annual Giving Directors to plan and coordinate activities, recommend best practices, build and test the platform, and provide timely customer service to program partners.
• Administer additional Donor Services digital platforms, including the TED constituent management database and video email platforms used for donor stewardship.
• Engage with constituents by phone, text message, email, or mail as needed and provide excellent customer service.
• Track daily, weekly, semesterly, and annual performance reports and share updates with units as needed.
• Assist with reconciling credit-card transactions using GiveCampus, Blackbaud CRM, and UIF credit-card services; contact donors about credit-card transaction or pledge concerns.
• Create documentation supporting the Donor Services platforms coordinated by the role and cross-train with departmental coordinators to maintain service for campus partners.
• Serve as liaison between the UIF Engagement Center and Foundation resources, including information technology, human resources, and facilities.
• Develop industry knowledge related to donor digital engagement; research, propose, document, and implement operational efficiencies; and support the Annual Giving Services manager and Donor Services teams by sharing relevant topics.
• Participate in ongoing training, workshops, and team meetings; maintain compliance with HR, time reporting, and budgeting through training and proper follow-through.

Benefits

• Medical, vision, and dental coverage.
• Company-paid life insurance.
• 24 days of vacation annually.
• Pension benefits.
• On-site wellness center and café with healthy dining options.
• Hybrid schedule for many positions, with up to two days of remote-work flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level