Manager of Engagement Programs

Carhartt•Dearborn, MI

5d•Hybrid

About The Position

The Manager of Engagement Programs leads a team responsible for the strategy, management, activation, and continuous improvement of organization-wide associate engagement programs. The role ensures programs align with company and People & Impact priorities while driving adoption, measuring impact, and delivering meaningful experiences across the organization. The Manager partners with business leaders and key stakeholders to implement programs, influence outcomes, and support organizational change. The role leads and develops Engagement Program Leads and provides strategic oversight for engagement programs, including governance, execution, evaluation, and ongoing improvement. It establishes program standards, operating procedures, workflows, and documentation to support consistency, scalability, and sustainability across the organization. The Manager also drives program awareness and adoption, monitors effectiveness through KPIs, reporting, and feedback, and uses insights to recommend enhancements. The Manager builds relationships with executive sponsors, business leaders, Business Resource Groups, and other stakeholders; advises leaders and associates on engagement initiatives; and leads change management efforts that support adoption of programs, processes, and organizational initiatives. The position is hybrid, with regular onsite work as needed for work activities.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Organizational Studies, Communications, or another relevant field; equivalent work experience may be considered in lieu of a degree.
7+ years of progressive experience in Human Resources.
3 years of experience leading people or successful cross-functional or single-function, multidisciplinary projects.
Demonstrated experience leading cross-functional initiatives and influencing stakeholders at multiple organizational levels.
Experience developing communications, training, and adoption strategies for enterprise programs.
Strong analytical skills, including the ability to interpret data, measure program effectiveness, and recommend actions.
Ability to manage sensitive and confidential information with discretion.
Excellent communication, facilitation, and relationship management skills.

Responsibilities

Lead, coach, and develop a team of Engagement Program Leads, setting priorities and fostering high performance aligned with organizational and People & Impact department priorities.
Provide strategic oversight for engagement programs, ensuring effective governance, execution, and continuous improvement.
Guide the design, implementation, evaluation, and continuous improvement of associate programs.
Establish and maintain program governance, standards, operating procedures, workflows, and documentation.
Ensure consistency, scalability, and sustainability of programs across the organization.
Identify and mitigate program risks, escalating key decisions or challenges as appropriate.
Drive program awareness, adoption, and utilization through communication, training, and stakeholder engagement strategies.
Monitor program effectiveness through KPIs, reporting, and feedback, using insights to recommend and implement enhancements.
Build and maintain strong relationships with executive sponsors, business leaders, Business Resource Groups, and other key stakeholders.
Tailor program strategies and approaches to the needs and operating realities of specific audiences and functions.
Serve as a trusted advisor to leaders and associates by providing guidance, coaching, and support related to engagement initiatives.
Lead change management efforts that support successful adoption of programs, processes, and organizational initiatives.
Ensure consistency, scalability, and operational excellence across engagement programs and team deliverables.