Manager, Community Engagement (MOCHA Programs)
About The Position
The Community Engagement Manager provides strategic, operational, and administrative leadership to MOCHA and other assigned programs and services. The position is responsible for program performance, staff leadership, quality improvement, grant and fiscal accountability, community partnerships, and achievement of organizational goals. The manager collaborates across departments to ensure services are accessible, effective, compliant, data-driven, and aligned with the organization's mission, strategic priorities, and commitment to health equity. The role oversees assigned programs and services, day-to-day operations, staffing, budgets, grants, performance metrics, compliance, and quality improvement. It builds and maintains community partnerships, represents the organization externally, and leads engagement initiatives serving priority populations. The manager also oversees and participates in outreach, education, testing, and linkage-to-care activities; completes training to provide testing services; and coordinates quality assurance related to HIV, STI, and HCV testing programs. The position is a member of the organizational leadership team and supports strategic planning, cross-functional initiatives, organizational change, health equity, and continuous improvement.
Requirements
- High school diploma or GED.
- At least five years of experience in public health, community prevention, outreach services, health education, harm reduction, HIV/STI/HCV prevention, or related human services programs.
- At least three years of management experience leading teams, programs, or community-based services.
- Ability to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, talk, and hear; occasionally stoop, bend, and lift or move up to 25 pounds.
- Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Bachelor's degree in Public Health, Health Education, Social Work, Human Services, Healthcare Administration, or a related field; an equivalent combination of education and experience may be considered.
Responsibilities
- Provide leadership, direction, and oversight for assigned programs and services, and partner with leadership to develop and implement strategic initiatives.
- Lead program planning, implementation, growth, and evaluation, ensuring alignment with organizational priorities and strategic goals.
- Oversee day-to-day program and location operations, including satellite offices, workflows, staffing plans, scheduling, resource allocation, and operational standards.
- Monitor program performance, address operational challenges, and ensure services are client-centered, equitable, and responsive to community needs.
- Recruit, hire, onboard, supervise, coach, evaluate, and develop assigned staff; foster engagement, accountability, professional growth, succession planning, and workforce development.
- Manage program budgets with division leadership and Finance, monitor expenditures, and steward resources responsibly.
- Oversee grant deliverables, compliance requirements, funder expectations, and timely, accurate reporting; support sustainable funding strategies.
- Establish and monitor performance metrics, ensure compliance with applicable requirements, lead quality assurance and continuous quality improvement, and use operational and outcome data to guide decisions.
- Support program audits, monitoring visits, and accreditation activities as applicable.
- Develop and maintain relationships with community organizations, government agencies, healthcare providers, and other stakeholders.
- Represent the organization at community meetings, coalitions, conferences, and advisory groups; promote services and strengthen referral networks.
- Support community engagement activities and ensure community voice informs service delivery.
- Oversee and participate in outreach, education, testing, and linkage-to-care activities connecting clients to healthcare and supportive services.
- Complete training to provide testing services and coordinate quality assurance for HIV, STI, and HCV testing programs.
- Lead community engagement initiatives serving priority populations and work with department leadership to implement prevention services and programming.
- Ensure implementation of evidence-based interventions and outreach strategies.
- Monitor operational needs related to outreach sites, facilities, vehicles, and program inventories, and develop innovative programming to maximize community engagement.
- Serve on the organizational leadership team and participate in strategic planning, committee work, cross-functional initiatives, and organizational change efforts.
- Promote communication and collaboration across departments, model organizational values, and support agency-wide priorities.
- Foster respect for the dignity and experiences of clients, staff, partners, and community members, and advance health equity and reduce disparities.
- Maintain confidentiality of patient, client, employee, protected, and proprietary information; participate in compliance audits, quality improvement plans, and continuous improvement activities.
- Perform other specific duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
