Manager of Programs

House Of Mercy Inc•Belmont, NC

About The Position

The Manager of Programs oversees House of Mercy’s housing and case management services for individuals and families experiencing homelessness, imminent homelessness, and HIV/AIDS. The role manages the six-bedroom residence, external housing partnerships, and case management services. It supervises staff, manages program operations and resources, coordinates community partnerships, ensures compliance, and uses data to measure outcomes, identify service gaps, and improve client services. The Manager promotes housing stability, health, well-being, client choice, and access to essential resources through compassionate, culturally responsive, and trauma-informed services. House of Mercy, Inc. is a sponsored ministry of the Sisters of Mercy that works to empower people living with HIV/AIDS toward more independent lives. Its Palm Program provides a home-like residence and support and case management services to help clients address homelessness, stabilize housing, and reintegrate into the community. Positive Connections provides supportive services to help people in the broader community remain housed and connected to care. The organization is guided by its CARE values and aims to provide quality services for people living with HIV and the communities that support them.

Requirements

Bachelor’s degree in social work, public health, human services, housing services, or a related field.
At least 3–5 years of experience in housing, case management, HIV/AIDS services, homelessness services, public health, behavioral health, or a related field.
At least two years of experience supervising staff and managing residential, supportive housing, or community-based programs.
Knowledge of homelessness, housing instability, HIV/AIDS, trauma-informed care, harm reduction, and client-centered services.
Experience coordinating housing, healthcare, behavioral health, and social services.
Experience developing or managing data collection, program evaluation, performance measurement, or outcome-reporting systems.
Experience managing budgets, contracts, grants, compliance, or program reporting.
Strong communication, organization, problem-solving, documentation, and crisis-management skills.
Ability to maintain professional boundaries and confidentiality.
Proficiency with electronic case management systems, databases, spreadsheets, dashboards, and standard office software.

Nice To Haves

Master’s degree in social work, public health, public administration, human services, or a related field.
Relevant professional license or certification.
Experience managing a congregate residence, transitional housing, or permanent supportive housing program.
Experience with HIV/AIDS service organizations, Ryan White-funded programs, HUD-funded programs, or similar initiatives.
Knowledge of local housing resources, coordinated entry, benefits, healthcare systems, and supportive services.
Experience with grant management, contract administration, funder reporting, or program evaluation.

Responsibilities

Manage the six-bedroom residence, external housing program, and case management services.
Supervise, support, and evaluate program staff.
Oversee and facilitate client intake, assessments, housing placements, service planning, referrals, and follow-up.
Coordinate clients’ access to healthcare, behavioral health services, benefits, transportation, and other resources.
Promote a safe, respectful, trauma-informed, and supportive residential environment.
Respond to crises, conflicts, safety concerns, and urgent client needs.
Recommend and implement program policies, procedures, and service standards.
Monitor program budgets, contracts, staffing, supplies, and other resources; recommend resource allocation and budget needs to the President & CEO.
Build and maintain partnerships with housing providers, healthcare organizations, social service agencies, funders, and community organizations.
Ensure accurate, timely, and confidential client documentation.
Monitor program quality, client satisfaction, compliance, and service effectiveness, including by conducting case management meetings with clients.
Establish data collection and reporting processes for all programs.
Establish performance measures and track outcomes, including housing placements, housing retention, occupancy, client engagement, service connections, and progress toward client goals.
Analyze data and client feedback to identify trends, service gaps, and opportunities for improvement.
Prepare reports, dashboards, and presentations for leadership, funders, board members, and regulatory agencies.
Establish measurable annual and long-term program goals.
Train staff on documentation, data collection, reporting, and outcome measurement.
Support grant applications, contract reporting, data collection, implementation of organizational strategic priorities, and quality-improvement initiatives.
Represent the organization at community meetings, care coordination meetings, and professional events.
Ensure compliance with applicable HUD, HOPWA, Ryan White, HMIS, confidentiality, and agency funding requirements.
Participate in program monitoring, audits, corrective action planning, and performance improvement activities.
Represent House of Mercy at key community events throughout the year, including mandatory annual organizational fundraising events.