Programme Coordinator, Salesforce & Events

HelloKindred

2d•Remote

About The Position

The Programme Coordinator, Salesforce & Events will provide dedicated administrative and audience management support for a flagship client programme for board-level executives. The role focuses on programme, audience and Salesforce administration, ensuring participants and internal stakeholders receive responsive, professional support, audience data remains accurate, and event administration runs smoothly. The coordinator will work independently within established processes, manage a busy shared inbox and handle a wide variety of requests. The position is remote, with occasional on-site support at London events potentially requested on an ad hoc basis; this is unlikely and is not a core part of the role. The initial contract is three months, with potential extension, and the anticipated workload is 16 hours per week.

Requirements

Strong administrative and organisational skills, with excellent attention to detail.
Comfort managing a shared inbox and responding professionally to internal and external stakeholders.
Confidence working with databases, CRM systems and large volumes of audience information.
Ability to manage multiple requests and priorities independently and follow tasks through to completion.
Strong written communication skills and confidence dealing with senior stakeholders and clients.
A proactive approach, including the ability to identify issues and resolve straightforward queries without constant direction.
Previous Salesforce experience, particularly managing contacts, marketing preferences and campaigns.

Nice To Haves

Experience in audience management, CRM, marketing operations or programme administration.
Experience supporting senior-level client programmes or events.
Experience maintaining attendee or stakeholder data and working with automated communications.
An interest in improving administrative processes rather than simply maintaining them.

Responsibilities

Take day-to-day ownership of the shared programme inbox, responding promptly to queries.
Manage enquiries from programme participants and external contacts, including requests for event information, joining details, Teams links and practical assistance.
Respond to internal colleagues and relationship teams about programme participation and explain the process for adding new participants.
Direct complex queries to the appropriate programme team member while retaining ownership of follow-up and resolution.
Use agreed guidance, standard responses and processes to provide a consistent experience.
Identify recurring queries or issues and help develop FAQs, templates and process improvements.
Maintain accurate programme records in Salesforce, including checking programme membership and creating new contacts.
Support the process for adding appropriate individuals to the programme and update contact information and marketing consent records as needed.
Maintain programme and campaign information, support audience reviews, and identify records requiring action or data updates.
Improve audience data quality and consistency and identify opportunities to make processes more efficient.
Produce and maintain accurate event attendee lists, adding organisation and role information where required.
Update attendee lists as registrations and cancellations arrive and circulate current lists to relevant internal teams before events.
Support practical pre-event administration and respond to participant queries in the lead-up to events.
Liaise with internal teams and suppliers on straightforward event logistics where required.
Update Salesforce campaigns and attendee statuses promptly after events so established post-event communications and journeys are triggered appropriately.
Collate and share participant feedback with the programme team.
Complete outstanding audience and data administration arising from events and support follow-up queries.