Program Support Technician

James Madison University • Harrisonburg, VA

2d • Onsite

About The Position

The mission of the Office of Admissions is to support the university's commitment to excellence by recruiting, accepting and enrolling those students who are able to contribute to and benefit from the university's challenging array of academic and extracurricular programs. The Program Support Technician provides clerical, organizational, and data support to the admission process.

Requirements

• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities in a fast paced environment.
• Ability to maintain confidentiality and handle sensitive student information in compliance with institutional and federal guidelines.
• Customer service mindset with a welcoming, solutions oriented approach to supporting prospective students and campus partners.
• Demonstrated ability to work both independently and collaboratively within a team oriented environment.
• Proficiency in the Windows operating environment and Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.

Nice To Haves

• Experience working with JMU’s PeopleSoft Student Administration (SA) system and Constituent Relationship Management (CRM) systems (or similar databases)

Responsibilities

• Supports the application process by reviewing and correcting applicant data, processing applicant withdrawals, and providing accurate data management and system support throughout the recruitment lifecycle.
• Supports the Senior Associate Director in the planning, configuration, testing, and implementation of the Oracle Student Cloud solution, with specialized knowledge of admissions functionality within the student information system.
• Serves as a valued partner in the university's enterprise implementation of Oracle Student Cloud.
• Serves as Administrative Assistant to the Senior Associate Director of Admissions, delivering high-level administrative support.
• Assists with the coordination, tracking, and documentation of the student-athlete admissions process in compliance with institutional and NCAA requirements.
• Supports the admissions Constituent Relationship Management tool with record consolidation.
• Manages and maintains accurate financial records for application fees, ensuring compliance with accounting standards and audit requirements.
• Serves as the primary point of contact and liaison for the University Business Office, Financial Reporting, Procurement Services, and State Auditors.

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed