Program Support Technician
About The Position
In this role, you’ll keep our adjudication work running smoothly by reviewing and routing claims, assigning cases to deputies, and processing appeal decisions with accuracy and urgency. You’ll respond to inquiries from claimants and employers, uncover details needed to resolve issues, and help ensure timely and accurate benefit determinations. You’ll also handle essential administrative tasks that keep the unit organized and efficient, manage secure records, and support compliance in the FTI Offset Program. Join the Virginia Employment Commission (VEC) and be part of a mission-driven agency dedicated to supporting workers, strengthening communities, and promoting economic stability across the Commonwealth. We administer Virginia’s Unemployment Insurance (UI) benefits program with a commitment to providing customer-centered, accessible, inclusive, and impactful services to support our shared mission: lifting up Virginia, one unemployed worker at a time. The VEC is also an integral part of a historic milestone as Virginia becomes the first state in the South to offer Paid Family and Medical Leave (PFML). Our agency will be responsible for standing up and administering this new program, which will expand the vital support we provide for employees when they need it most. The VEC provides the opportunity for wage employees to participate in tax deferred compensation programs, supplemental disability insurances, and supplemental retirement accounts made available through the Commonwealth’s provider network at the employee’s expense. If you’re motivated by public service, continuous improvement, and meaningful work that supports opportunity for all, the VEC is a place where your contributions matter!
Requirements
- Working knowledge of basic insurance rules and regulations
- Working knowledge of interviewing techniques
- Working knowledge of office operations, equipment and etiquette
- Strong customer service skills
- Strong oral and written communication skills
- Strong computer skills (experience using Microsoft Office and/or similar software)
- Ability to interact effectively with employers, clients and the public
- Ability to discuss, interpret and apply agency standards and procedures
- Ability to conduct interviews and research
- Ability to use web-based applications to enter data and conduct database searches
- Ability to adapt to changing priorities and workload
- A valid State Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.
Nice To Haves
- Working knowledge of the Unemployment Compensation Act and rules and regulations related to Unemployment Insurance
- Knowledge of the UI claims process
- Experience providing customer service
- Experience conducting interviews
- Experience processing claims
Responsibilities
- Reviewing and routing claims
- Assigning cases to deputies
- Processing appeal decisions with accuracy and urgency
- Responding to inquiries from claimants and employers
- Uncovering details needed to resolve issues
- Ensuring timely and accurate benefit determinations
- Handling essential administrative tasks that keep the unit organized and efficient
- Managing secure records
- Supporting compliance in the FTI Offset Program
Benefits
- Tax deferred compensation programs
- Supplemental disability insurances
- Supplemental retirement accounts
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
