Program Support Technician Sr

Virginia Information Technologies Agency

1d • Onsite

About The Position

The Virginia State Police (VSP) is seeking to hire a Program Support Technician Senior in our Human Resources (HR) Division at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to: Reporting to the HR Projects and Training Coordinator, the Program Support Specialist Senior provides advanced administrative and program support for the Department’s online performance management system. Performing specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements. Assisting supervisors and employees with routine system questions, maintains accurate logs and records, monitors workflow status, and prepares standard reports to support HR operations. Ensuring work is completed using established procedures, policies, and guidelines, with responsibility for independently prioritizing assignments and resolving routine issues.

Requirements

• Knowledge of office practices, recordkeeping, and administrative procedures.
• Basic understanding of HR documentation requirements and performance review processes.
• Familiarity with data entry practices and maintaining secure/confidential records.
• Skill in using Microsoft Office products, including Excel for sorting, filtering, and lookups.
• Skill in organizing and prioritizing work to meet deadlines.
• Skill in customer service and communicating clearly in writing and verbally.
• Skill in operating and learning office software systems.
• Skill in analyzing workflow status to anticipate and prevent delays.
• Skill in SharePoint/Teams (understanding of shared documents and OneDrive) reminders/routing, technical troubleshooting (workflow errors, routing, and access issues).
• Ability to review documents for completeness and accuracy.
• Ability to follow established procedures and apply policy guidance to administrative tasks.
• Ability to troubleshoot routine issues and escalate more complex problems.
• Ability to work independently on recurring tasks while supporting team needs.
• Ability to interpret data from system reports and identify discrepancies.
• Ability to recognize process inefficiencies and recommend improvements.
• Ability to maintain accuracy and confidentiality with sensitive personnel data.
• Ability to effectively utilize technology, operate a computer, and quickly learn new software programs.
• Ability to learn new systems quickly and adapt to process changes.
• Ability to build rapport across HR and operational units.
• Ability to work effectively through peak times of high-volume workloads.
• Experience performing advanced administrative support, records management, or office coordination duties.
• Experience providing customer service in an office environment.
• Graduation from high school or equivalent.

Nice To Haves

• Experience supporting HR or other specialized administrative programs.
• Experience using system reports or tracking tools to evaluate data accuracy, identify workflow issues, or support program-level decision-making.

Responsibilities

• Provides advanced administrative and program support for the Department’s online performance management system.
• Performs specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements.
• Assists supervisors and employees with routine system questions.
• Maintains accurate logs and records.
• Monitors workflow status.
• Prepares standard reports to support HR operations.
• Ensures work is completed using established procedures, policies, and guidelines.
• Independently prioritizes assignments and resolves routine issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED