Program Specialist II

Allegis Global Solutions•Troy, MI

2d•Hybrid

About The Position

The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. Building on Program Specialist I responsibilities, this role proactively identifies process improvements, mentors junior team members, drives supplier performance, manages complex requisitions, and provides data-driven insights to improve client satisfaction and operational efficiency. The role leads requisition intake sessions and advises hiring managers on market trends, rate benchmarks, talent availability, and sourcing strategies. It analyzes requisition and fulfillment data, develops client and internal reports and dashboards, ensures policy compliance, evaluates supplier performance, leads supplier business reviews, and oversees complex worker assignment changes. The Program Specialist II also supports Program Specialist I colleagues and contributes to training initiatives. Candidates must be able to work in a hybrid capacity from an office location in Troy, Michigan; Jacksonville, Florida; or Tempe, Arizona. The position is open to North American locations outside California, Colorado, New Jersey, New York, Washington, and Maryland.

Requirements

3–5 years of experience in contingent workforce programs or the staffing industry.
Proven ability to manage complex client relationships and requisitions.
Advanced Excel and reporting skills.
Experience with VMS tools and CRM systems.
Strong presentation and stakeholder management skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead requisition intake sessions with hiring managers and provide consultative guidance on market trends, rate benchmarking, and talent availability.
Anticipate client needs and recommend sourcing strategies.
Build long-term relationships with key client stakeholders and understand evolving business needs.
Analyze requisition and fulfillment data to identify trends and recommend process improvements.
Develop and deliver customized reports and dashboards for clients and internal stakeholders.
Ensure compliance with client-specific policies and procedures.
Evaluate supplier performance using KPIs and recommend corrective actions or recognition.
Lead quarterly business reviews with suppliers.
Oversee complex worker assignment changes and ensure data integrity across systems.
Provide guidance and support to Program Specialist I team members.
Share best practices and contribute to training initiatives.