Program Specialist I

Allegis Global Solutions • Troy, MI

4d • Hybrid

About The Position

The Program Specialist I builds and maintains relationships with hiring managers and manages the full lifecycle of requisitions, including intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The role acts as a talent advisor, supporting clients through requisition fulfillment to help acquire quality talent in a timely manner.

The position supports client managers with contract labor acquisition and interviewing, gathers detailed job requirements, and communicates expectations, timelines, feedback, and responsibilities. It also documents activity, tracks issues and performance, oversees staffing supplier performance and compliance, supports worker assignment changes, and helps ensure required paperwork and company assets are collected during onboarding and offboarding.

Candidates must be able to work in a hybrid capacity from an office in Troy, Michigan, or Tempe, Arizona. The position is open to North America locations except California, Colorado, New Jersey, New York, Washington, and Maryland.

Requirements

• Experience in high-volume coordination activities.
• Experience in a customer service industry.
• Experience interacting with client hiring managers and suppliers.
• Excellent verbal and written communication skills.
• Ability to work in a dynamic environment with changing day-to-day demands.
• Strong analytical and problem-solving skills.
• Strong documentation and follow-up skills.
• Strong organization skills and attention to detail.
• Knowledge of Microsoft Office, including Excel, Word, and PowerPoint, and PC skills.
• Ability to work independently with some direction.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist client managers with contract labor acquisition from requisition intake through interviewing.
• Prepare questions for hiring managers to gather detailed job descriptions and discuss expectations, timeframes, feedback, roles, and responsibilities.
• Communicate with clients, staffing vendors, contract personnel, and other partners by face-to-face interaction, email, and phone.
• Document requirement intake conversations in VMS and AGS360 databases.
• Track client and supplier issues and ensure resolutions are recorded in CRM systems.
• Maintain and update monthly activity and performance reports.
• Log client and vendor inquiries in Salesforce.com.
• Manage and oversee staffing supplier performance.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance requirements.
• Assist with worker assignment management, including cost center changes and contract extensions, to improve data integrity.
• Ensure assignment paperwork is completed and collected before workers start and when assignments end.
• Close work orders in the system with accurate finish reasons and notify appropriate departments, such as security.
• Assist with collecting company assets from vendors, including laptops and badges.
• Monitor time and expense entry to ensure hiring-manager approvals meet required deadlines.
• Work with vendors to ensure new-hire paperwork is completed and avoid onboarding delays.

Benefits

• Medical, dental, and vision coverage.
• Hospital plans.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Company-paid basic life and AD&D insurance, with voluntary life and AD&D coverage available for employees and dependents.
• Company-paid short- and long-term disability.
• Health and dependent care spending accounts (HSA and DCFSA).
• Employee Assistance Program.
• Tuition assistance.
• Paid time off, Allegis Group Paid Family Leave, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level