Program Specialist I

Allegis Global Solutions • Troy, MI

5d • Hybrid

About The Position

The Program Specialist I builds and maintains relationships with hiring managers and manages the full lifecycle of requisitions, including intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The role acts as a talent advisor, supporting clients through requisition fulfillment to help ensure quality talent is acquired in a timely manner.

The position supports client managers with contract labor acquisition and interacts with clients, staffing vendors, contract personnel, and other partners through face-to-face meetings, email, and phone. It documents and tracks requisition requirements, client and supplier issues, activity, and performance. It also oversees staffing supplier performance, monitors contract service levels and compliance, supports worker assignment changes, and helps ensure assignment paperwork and company assets are handled appropriately.

Candidates must be able to work in a hybrid capacity from an office location in Troy, Michigan, or Tempe, Arizona. The position is open to North America locations outside California, Colorado, New Jersey, New York, Washington, and Maryland.

Requirements

• Experience in high-volume coordination activities.
• Experience in a customer service industry.
• Experience interacting with client hiring managers and suppliers.
• Excellent verbal and written communication skills.
• Ability to work in a dynamic environment that changes from day to day.
• Strong analytical and problem-solving skills.
• Strong documentation and follow-up skills.
• Strong organizational skills and attention to detail.
• Knowledge of Microsoft Office, including Excel, Word, and PowerPoint, and PC skills.
• Ability to work independently with some direction.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Assist client managers with contract labor acquisition, from requisition intake through interviewing.
• Prepare questions for hiring managers to gather detailed job descriptions and discuss expectations, timeframes, feedback, roles, and responsibilities.
• Interact with clients, staffing vendors, contract personnel, and other partners through face-to-face meetings, email, and phone.
• Document requirement intake conversations in databases such as VMS and AGS360.
• Track client and supplier issues and ensure they are resolved in CRM systems.
• Maintain and update monthly activity and performance reports.
• Log client and vendor inquiries in Salesforce.com.
• Manage and oversee staffing supplier performance.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance requirements.
• Assist with worker assignment management, including cost center changes and contract extensions, to improve data integrity.
• Ensure assignment paperwork is completed and collected before assignments start and when they end.
• Close work orders in the system with accurate finish reasons and notify appropriate departments, such as security.
• Assist with collecting company assets from vendors, including laptops and badges.
• Monitor time and expense entry to ensure hiring-manager approvals are completed by required deadlines.
• Work with vendors to ensure new-hire paperwork is completed and avoid onboarding delays.

Benefits

• Medical, dental, and vision coverage.
• Hospital plans.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Company-paid basic life and AD&D insurance, with voluntary life and AD&D coverage available for employees and dependents.
• Company-paid short- and long-term disability.
• Health and dependent care spending accounts (HSA and DCFSA).
• Employee Assistance Program.
• Tuition assistance.
• Paid time off and leave, including Allegis Group Paid Family Leave and Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed