PROGRAM ELIGIBILITY SPECIALIST I
About The Position
The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. The role requires attention to detail, organizational skills, computer keyboarding proficiency, strong verbal and written communication, and customer service abilities to ensure applicants receive timely and accurate determinations. The position reviews applications and supporting documentation, maintains case records, communicates with applicants, supports ongoing eligibility and renewal processes, and helps ensure determinations comply with state and federal regulations. The role also protects sensitive applicant information and prepares reports and summaries for internal review and audits.
Requirements
- At least one year of experience in customer service, administrative support, case processing, or a related field.
- Ability to assess applicant information and accurately apply program guidelines.
- Strong attention to detail when reviewing documents and entering data.
- Proficiency in basic computer applications and case management systems.
- Ability to explain complex policies to applicants in an understandable manner.
- Ability to prepare, present, and review oral and written information and reports.
- Ability to prioritize tasks, handle multiple cases, and meet deadlines.
- Ability to analyze application issues and determine solutions.
- Strong verbal and written communication and customer service skills.
- Computer keyboarding proficiency.
Responsibilities
- Review and process applications for state assistance programs in compliance with established policies.
- Verify applicant information, including income, assets, residency, and household composition.
- Maintain accurate and up-to-date case records to support eligibility decisions.
- Process applications on time and follow up with applicants to gather required documentation.
- Assist in monitoring ongoing eligibility and renewal processes for program participants.
- Communicate clearly and professionally with applicants about eligibility requirements, application status, and program benefits.
- Assist clients in completing forms and gathering necessary documentation.
- Respond to inquiries and resolve concerns related to eligibility and program participation.
- Educate applicants about available resources and services.
- Ensure eligibility determinations adhere to state and federal regulations.
- Identify potential application discrepancies or inconsistencies and escalate cases when needed.
- Maintain the confidentiality and security of sensitive applicant data in accordance with state privacy laws.
- Prepare reports and summaries for internal review and audits.
Benefits
- Pension
- Maternity leave
- Paid state holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
