PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Little Rock, AR

3d•$47,397 - $70,148

About The Position

The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. The role requires attention to detail, organization, computer keyboarding proficiency, strong verbal and written communication, and customer service skills to ensure applicants receive timely and accurate determinations. The position is part of the Program Eligibility career path with the Arkansas Department of Human Services. It is classified as Program Eligibility Specialist I (Class Code PPE02P), Pay Grade SGS05, with a salary range of $47,397–$70,148. The position is in Pulaski County, Arkansas, and has a posting end date of November 10, 2026.

Requirements

At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and accurately apply program guidelines.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies to applicants in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, handle multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and up-to-date case records to support eligibility decisions.
Process applications in a timely manner and follow up with applicants to obtain required documentation.
Assist in monitoring participants’ ongoing eligibility and renewal processes.
Communicate eligibility requirements, application status, and program benefits clearly and professionally to applicants.
Assist clients with completing forms and gathering necessary documentation.
Respond to inquiries and resolve concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Ensure eligibility determinations comply with state and federal regulations.
Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
Maintain the confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits as needed.