PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Stuttgart, AR

8d•$47,397 - $70,148

About The Position

The DHS Program Eligibility Specialist I is an entry-level position working under general supervision. The specialist reviews applications, verifies information, and determines eligibility for state-administered assistance programs. The role includes obtaining client information, coordinating services with providers, preparing information and recommendations, and ensuring applicants receive timely and accurate eligibility determinations. The position is governed by state and federal laws and agency and institutional policies, including the Fair Labor Standards Act. The role calls for attention to detail, organizational ability, computer keyboarding proficiency, verbal and written communication skills, and customer service abilities. The formal education equivalent is a bachelor's degree in psychology, sociology, or a related field. Other job-related education or experience may substitute for some or all of these basic requirements, subject to approval by the Qualifications Review Committee, except where certification or licensure requirements apply. The posting also lists at least one year of experience in customer service, administrative support, case processing, or a related field as a minimum qualification. The Department of Human Services describes its work as serving others and improving the lives of Arkansans, including supporting vulnerable residents and helping ensure the safety of facilities such as child care centers and nursing homes. The State of Arkansas states its commitment to equal employment opportunity without discrimination based on protected statuses or characteristics.

Requirements

Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field; other job-related education and/or experience may substitute for all or part of these basic requirements upon Qualifications Review Committee approval, except for certification or licensure requirements.
At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and accurately apply program guidelines.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies to applicants in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, handle multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
Strong organizational skills, computer keyboarding proficiency, verbal and written communication skills, and customer service abilities.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and up-to-date case records supporting eligibility decisions.
Process applications on time and follow up with applicants to obtain required documentation.
Assist in monitoring ongoing eligibility and renewal processes for program participants.
Communicate eligibility requirements, application status, and program benefits clearly and professionally to applicants.
Assist clients with forms and gathering necessary documentation.
Respond to inquiries and resolve concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Ensure eligibility determinations comply with state and federal regulations.
Identify potential application discrepancies or inconsistencies and escalate cases when needed.
Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits as needed.
Obtain client information, coordinate services with providers, and prepare information and recommendations.