PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Fayetteville, AR

8d•$47,397 - $70,148

About The Position

The DHS Program Eligibility Specialist I is an entry-level position under general supervision. The role reviews applications, verifies information, determines eligibility for state-administered assistance programs, coordinates services with providers, and prepares information and recommendations. It is governed by applicable state and federal laws and agency or institution policies, including the Fair Labor Standards Act. The position requires attention to detail, organizational skills, computer keyboarding proficiency, strong verbal and written communication, and customer service abilities to ensure timely and accurate eligibility determinations. The specialist also maintains case records, communicates with applicants, supports ongoing eligibility and renewal processes, protects sensitive data, and prepares reports for internal review and audits. The Department of Human Services serves Arkansans and works to protect and support vulnerable people. State employment benefits mentioned include a pension, maternity leave, and paid state holidays.

Requirements

At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and accurately apply program guidelines.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, handle multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
Computer keyboarding proficiency and strong verbal and written communication and customer service skills.

Nice To Haves

Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field. Other job-related education and/or experience may substitute for all or part of the basic requirements, subject to approval by the Qualifications Review Committee, except for certification or licensure requirements.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and up-to-date case records supporting eligibility decisions.
Process applications promptly and follow up with applicants to obtain required documentation.
Assist with monitoring ongoing eligibility and renewal processes.
Communicate eligibility requirements, application status, and program benefits clearly and professionally.
Help clients complete forms and gather required documentation.
Respond to inquiries and resolve concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Follow state and federal regulations when making eligibility determinations.
Identify potential application discrepancies or inconsistencies and escalate cases when needed.
Maintain the confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits.
Coordinate services with providers and prepare information and recommendations.