PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Jonesboro, AR

4d•$47,397 - $70,148

About The Position

The DHS Program Eligibility Specialist I is an entry-level position under general supervision. The specialist reviews applications, verifies applicant information, and determines eligibility for state-administered assistance programs in accordance with state and federal laws, agency policies, and institutional requirements. The role also involves obtaining client information, coordinating services with providers, and preparing information and recommendations. The position requires attention to detail, organization, computer keyboarding, verbal and written communication, customer service, problem-solving, and the ability to multitask and prioritize. Initial and ongoing training is required; in-state travel, including day or overnight stays, may be required. The employee must be able to escort clients to and from the lobby multiple times daily and perform extended periods of sitting, typing, and phone communication, as well as some standing to scan and copy documents. Strong interpersonal skills are needed to maintain positive relationships with clients and coworkers.

Requirements

At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and accurately apply program guidelines.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, manage multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
Ability to multitask, problem-solve, and prioritize.
Interpersonal skills sufficient to maintain positive relationships with clients and coworkers.
Ability to escort clients to and from the lobby multiple times a day; sit, type, and talk on the phone for long periods; and stand as needed for scanning and copying.
Initial and ongoing training is required; in-state travel, including day or overnight stays, may be required.

Nice To Haves

Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field.

Responsibilities

Review and process applications for state assistance programs in accordance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and current case records supporting eligibility decisions.
Process applications promptly and follow up with applicants to obtain required documentation.
Assist with monitoring ongoing eligibility and renewal processes.
Communicate eligibility requirements, application status, and program benefits clearly and professionally to applicants.
Help clients complete forms and gather necessary documentation.
Respond to inquiries and address concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Apply state and federal regulations to eligibility determinations.
Identify discrepancies or inconsistencies in applications and escalate cases when needed.
Protect the confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits as needed.
Coordinate services with providers and prepare information and recommendations.