Part-Time Program Services Specialist - LGBTQ+ Student Support

Gavilan College•Gilroy Campus, CA

13d

About The Position

The Program Services Specialist provides administrative, liaison, and program support services for students in specialized College programs under general supervision and performs related duties as assigned. The position coordinates one or more student support services programs in collaboration with a program manager, including advocacy, outreach and recruitment, budget monitoring, recordkeeping, financial account maintenance, and preparation of periodic and special reports. The role calls for judgment within established program and College guidelines and supports LGBTQ+ student success and an inclusive, affirming campus environment. This is a part-time, 0.5 FTE position for 10 months during the academic year, working 20 hours per week. The posting states that district benefits are not provided. The ideal candidate is student-centered and equity-minded, with experience in student services, programming, advocacy, or community engagement and an understanding of LGBTQ+ students' diverse experiences and needs, including those of students with multiple marginalized identities. They build trusting relationships, collaborate with campus and community partners, take initiative, balance priorities, communicate empathetically and professionally, and proactively advocate for student engagement, persistence, and success.

Requirements

Associate of Arts degree with major coursework in business or public administration, or in an area providing program-specific knowledge and skills.
Two years of experience in program administration, analytical support, or instructional support.
Knowledge of federal, state, and other regulations pertaining to the program area; student eligibility procedures and requirements; student program and service needs; program planning, budgeting, and monitoring; relevant computer and desktop applications; and English grammar, spelling, and punctuation.
Ability to plan and deliver oral presentations; interpret and apply relevant regulations, policies, and procedures; plan and track budgets; draft and implement program plans, objectives, and procedures; represent the program at committees and meetings; maintain records, data, and reports; prepare written reports and correspondence; coordinate special events; and maintain effective working relationships, including with students with special needs.
Valid California driver's license and satisfactory driving record.
All degrees and credits used to meet minimum requirements must be from accredited institutions. Foreign degree credentials must be evaluated by a third party and the evaluation attached to the application.
Specified positions within this class may require certification of bilingual skills.

Nice To Haves

Experience or commitment in student services, programming, advocacy, or community engagement related to LGBTQ+ student support.
Understanding of the diverse experiences and needs of LGBTQ+ students, including students with multiple marginalized identities.
Cultural responsiveness and the ability to build trusting relationships with students from diverse backgrounds and lived experiences.
Ability to collaborate with students, faculty, staff, campus partners, and community organizations.
Initiative, sound judgment, organization, and ability to balance priorities in a dynamic student services environment.
Excellent communication and interpersonal skills, with empathy, respect, and professionalism.
Proactive, approachable student advocacy focused on engagement, persistence, and success.

Responsibilities

Liaise with and represent the College's program to external agencies on funding, inter-agency cooperation, student services and needs, mandates, referrals, and coordination.
Coordinate with College staff on student needs, assistance, status and progress, accommodations, program capabilities, materials, and related matters.
Interpret program regulations and draft objectives, plans, and procedures to ensure compliance.
Draft and monitor the assigned program budget, maintain expenditure records, prepare reports and invoices, track funding-related expenses, and work with the business office to resolve discrepancies.
Collect, compile, summarize, and analyze program, student, and client statistics; maintain databases for tracking, reporting, communication, and outreach.
Prepare informational and required reports on program statistics, services, and activities.
Prepare correspondence, reports, brochures, publications, and other written materials in collaboration with College departments and programs.
Determine student eligibility for program services and benefits.
Recruit students for program services and College attendance by communicating program benefits.
Provide student orientations and explain program policies, procedures, and requirements.
Monitor student or client status, needs, and progress; advise and assist students on school, personal, and program-related issues and make referrals.
Identify College and community resources and services and help students or clients access them, including arranging appointments and assisting with applications and referrals.
Make presentations to promote program use and understanding of issues related to the program and the people it serves.
Arrange or conduct special training for students, clients, College staff, and others.
Coordinate program-related special events, such as conferences and workshops.
Identify, obtain, and maintain special resources for students, clients, and staff.
Attend, conduct, or participate in committees and meetings.
Provide responsible office support for the program.