TRiO Program Specialist - Student Support Specialist

Louisiana Community and Technical College System • Lafayette, LA

4d • $40,000 - $46,800

About The Position

South Louisiana Community College is hiring a TRiO Program Specialist in the Student Success Center within Academic & Student Affairs. The role supports TRIO program participants through outreach, recruitment, advising, mentoring, referrals, resource navigation, and other student support services. It maintains participant records and program documentation, supports compliance reporting and program evaluation, and assists with program communications, events, strategic planning, and continuous improvement. The specialist also develops and maintains relationships with community organizations, educational institutions, campus departments, and other partners to advance participant recruitment, engagement, and success. The position requires a passing pre-employment criminal background screen.

Requirements

• Associate’s degree with one year of directly related work experience, or at least two years of experience providing academic support services such as career counseling, academic advising, or financial aid and financial literacy instruction.
• Personal computer literacy, including effective use of the Internet.
• High proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn and efficiently use case management software.
• Successful project management skills and collaborative community and partnership engagement.
• Ability to meet and/or exceed goals and objectives.
• Strong verbal and written communication skills and public speaking skills.
• Strong interpersonal skills and ability to work well with individuals at all levels.
• Understanding of federal and state compliance requirements regarding U.S. Department of Education grants.
• Active, unencumbered driver’s license.
• Ability to handle sensitive and confidential information professionally and maintain regular, reliable attendance.

Nice To Haves

• Bachelor’s degree in education, psychology, social work, business, or a related field, or degree substitution.
• Experience working with military students, veterans, and/or active service members.
• Experience working in community and college settings with adults.
• Demonstrated experience achieving measurable outcomes within desired timelines.
• First-hand experience overcoming barriers such as those affecting EOC participants.

Responsibilities

• Develop and maintain a database and network of community partners that support eligible TRIO participants.
• Maintain accurate electronic participant files, service records, program activity data, and documentation in accordance with applicable regulations and institutional policies.
• Assist with preparing and submitting monthly, quarterly, semester, annual, and other required compliance, performance, and outcomes reports.
• Support audit readiness, program accountability, evaluation, data collection, tracking, assessment, and continuous improvement.
• Coordinate and support outreach, recruitment, educational, cultural, enrichment, and college and career readiness activities, ensuring materials, resources, and logistics are available.
• Monitor participant engagement, academic progress, persistence, retention, and program participation in support of program objectives and performance measures.
• Provide advising, counseling, mentoring, referrals, resource navigation, and other participant support services.
• Assist the Program Manager with program development, strategic planning, outreach priorities, and monitoring progress toward department goals.
• Create and disseminate program flyers, brochures, web content, communications, presentations, and informational resources.
• Plan, implement, and evaluate program events, workshops, training sessions, and participant enrichment opportunities.
• Serve as a program advocate, liaison, and resource for participants and internal and external constituents.
• Develop and maintain partnerships with educational institutions, community organizations, campus departments, families, and other stakeholders.
• Comply with applicable laws, regulations, institutional policies, procedures, and grant requirements.
• Provide high-quality customer service and handle sensitive and confidential participant information with professionalism, discretion, and sound judgment.
• Work collaboratively with colleagues and stakeholders to foster a supportive, participant-centered environment and contribute to TRIO program goals.
• Perform other related duties as assigned.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision coverage.
• Tax Saver Flexible Benefits Plan for certain child care and medical expenses.
• 14 holidays per year, typically including a longer break at Christmas.
• Annual (vacation) and sick leave benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree