Student Liaison, TRIO Student Support Services

Cuyahoga Community College • Parma, OH

2d • Onsite

About The Position

The Student Liaison provides personal, academic, and career advising to potential and current TRIO Student Support Services participants. The role supports participant selection, develops and monitors educational plans, helps students access financial aid and scholarship opportunities, and refers students to counseling when needed. The liaison also conducts individual and group program-engagement sessions and coordinates outreach activities.

The position works collaboratively with faculty, staff, and the Student Counseling department to support students and evaluate participant progress. It maintains timely and accurate documentation in accordance with U.S. Department of Education requirements, assists with newsletters and correspondence, tracks metrics, and prepares reports. The liaison may attend College-wide meetings, workshops, and conferences and performs other duties as assigned.

The role is based at Western Campus in a normal professional office environment. The standard schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; occasional evening and weekend work may be needed. The employee must reside in Ohio and be within commuting distance of the campus to respond to onsite work demands.

Requirements

• Master’s degree in a related field.
• At least two years of demonstrated experience advising, counseling, and/or teaching under-prepared students.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills, accuracy, and attention to detail.
• Ability to prioritize and handle multiple tasks and deadlines in a dynamic environment.
• Ability to promote collaboration and teamwork and involve stakeholders in decision-making.
• Understanding of community needs and ability to work well with faculty, staff, and administrators.
• Willingness and ability to work occasional evenings and weekends as needed.
• Ability to enter, monitor, and interpret student data accurately.
• Excellent customer service skills and ability to develop and sustain productive customer relationships.
• Ability to complete work assignments independently.
• Working knowledge of student advising concepts, practices, and procedures and ability to apply them in varied situations relevant to the department.
• Basic project-management skills.
• Intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic Blackboard skills or equivalent.
• Basic BANNER system skills or equivalent.
• Ability to handle private and sensitive subject matter confidentially and discreetly.
• Ability to collaborate, persuade, and gain cooperation and acceptance of ideas on significant projects.
• Ability to develop and maintain relationships with key contacts to enhance workflow and work quality.
• Sensitivity in responding appropriately to the needs of a diverse population.

Nice To Haves

• Demonstrated experience and/or familiarity with College- or program-specific software (BLUMEN).
• Knowledge of federal TRIO programs and regulations.

Responsibilities

• Provide academic, career, and personal advising to potential and current program participants and students.
• Assist with identifying and selecting new program participants.
• Develop educational plans, monitor participant progress, and refer participants to counseling as needed.
• Help students complete financial aid and scholarship applications, write essays, and form attainable academic and career plans.
• Maintain accurate and timely documentation to ensure compliance with U.S. Department of Education requirements.
• Conduct individual and group program-engagement sessions.
• Meet regularly with staff for participant and program evaluations.
• Meet with faculty regarding participant progress and course content or materials as needed.
• Collaborate with the Student Counseling department to support attentive and efficient student referrals.
• Assist with developing departmental newsletters and other correspondence as needed.
• Attend College-wide meetings, workshops, and conferences as directed.
• Assist with metric tracking and report preparation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time