TRiO Program Specialist

Job Details • Lafayette, LA

2d

About The Position

South Louisiana Community College is seeking a TRiO Program Specialist in the Student Success Center. The specialist supports TRiO program services and objectives by maintaining participant records, monitoring engagement and progress, providing advising and other support, coordinating outreach and enrichment activities, and contributing to program reporting, evaluation, and continuous improvement. The role develops and maintains relationships with community organizations, educational institutions, campus departments, and other partners to support participant recruitment, engagement, and success.

The specialist helps ensure records and participant data comply with federal regulations, institutional policies, and program requirements; assists with required reports and grant performance measures; and supports program communications, strategic planning, assessment, and events. The position also serves as a participant advocate and liaison, connecting participants with relevant services and resources. Professionalism, confidentiality, customer service, collaboration, and reliable attendance are expected. Other duties may be assigned.

Requirements

• Associate’s degree and one year of directly related work experience, or at least two years of experience providing academic support services programs such as career counseling, academic advising, or financial aid and financial literacy instruction.
• Personal computer literacy, including effective use of the Internet.
• High proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to learn and efficiently use case management software.
• Project management skills and collaborative community and partnership engagement.
• Ability to meet and/or exceed established goals and objectives.
• Strong verbal and written communication and public speaking skills.
• Strong interpersonal skills and ability to work well with individuals at all levels.
• Understanding of federal and state compliance requirements regarding U.S. Department of Education grants.
• Active, unencumbered driver’s license.
• Ability to handle sensitive and confidential information professionally and exercise sound judgment and discretion.
• Ability to communicate effectively and work collaboratively in a diverse and inclusive environment.

Nice To Haves

• Bachelor’s degree in education, psychology, social work, business, or a related field, or degree substitution.
• Experience working with military students, veterans, and/or active service members.
• Experience working in community and college settings with adults.
• Demonstrated experience achieving measurable outcomes within desired timelines.
• First-hand experience overcoming barriers similar to those affecting EOC participants.

Responsibilities

• Develop and maintain a database of community partners and collaborative relationships that support participant recruitment, engagement, and success.
• Maintain accurate electronic participant files, service records, program activity records, and databases in accordance with applicable requirements.
• Prepare and assist with monthly, quarterly, semester, annual, and other required compliance, performance, and outcomes reports.
• Coordinate and support outreach, recruitment, educational, cultural, and enrichment activities, including arranging necessary materials, resources, and logistics.
• Monitor participant engagement, academic progress, persistence, retention, and participation in support of program objectives and performance measures.
• Provide advising, counseling, mentoring, referrals, resource navigation, and other participant support services.
• Assist with program evaluation, data collection, participant tracking, assessment, outcome measurement, and continuous improvement.
• Assist the Program Manager with program development, strategic planning, outreach priorities, and monitoring progress toward department goals.
• Develop and disseminate program flyers, brochures, web content, communications, presentations, and informational resources.
• Plan, implement, and evaluate program events, workshops, training sessions, college and career readiness activities, and enrichment opportunities.
• Serve as a program advocate and liaison to participants, families, campus partners, educational institutions, community organizations, and other stakeholders.
• Maintain compliance with applicable laws, regulations, institutional policies, procedures, and grant requirements.
• Provide high-quality customer service and handle sensitive and confidential participant information with professionalism and discretion.
• Work collaboratively with colleagues and stakeholders to foster a supportive, participant-centered environment and contribute to TRIO program goals.
• Maintain regular, reliable attendance and demonstrate accountability and flexibility in assigned responsibilities.
• Perform other related duties as assigned.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision insurance.
• Tax Saver Flexible Benefits Plan for eligible child care and medical expenses.
• 14 holidays per year, typically including a longer break at Christmas.
• Annual (vacation) leave and sick leave.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree