Program Service Coordinator
About The Position
The Program Service Coordinator supports UL Retail and Consumer Products fulfillment operations by coordinating product samples, shipments, client deliverables, data, and documentation. The role manages the sample process from receipt through approval and disposition, maintaining chain of custody and complete, accurate records. It also involves working with stakeholders to move reviews forward and address delays or missing information. The coordinator works with data and spreadsheets, enters and extracts information from UL and client systems, and may participate in process automation projects. The role includes coordinating and compiling client deliverables, managing client documents and process updates in line with governance and quality-control principles, monitoring submissions and schedules, and maintaining portals and databases. The position also requires following UL's Code of Conduct and physical and digital security practices.
Requirements
- Diploma or equivalent.
- Three years of directly related experience.
- Effective computer skills.
- Effective written and verbal communication skills in English.
- Experience with Microsoft Office, including Excel.
Nice To Haves
- Experience with various databases.
Responsibilities
- Coordinate the end-to-end flow of product samples from receipt through final approval and disposition, maintaining full chain of custody.
- Maintain accurate receipt and approval status records and confirm sample packages are complete and properly documented.
- Partner with organizational stakeholders to advance reviews and proactively resolve delays or missing information.
- Arrange daily shipments and maintain detailed records of the contents of every carton.
- Work with and report on data, spreadsheets, and the status of client work across UL Retail and Consumer Products fulfillment locations.
- Perform data entry and extraction in UL and client systems and participate in process automation projects.
- Coordinate and compile client deliverables.
- Manage updates and dissemination of client documents, processes, and related information in accordance with established governance and quality-control principles.
- Perform data and submission monitoring, tracking, scheduling, and analysis as requested by management.
- Perform administrative maintenance and portal management for UL or client systems and databases as needed.
- Read and follow the Underwriters Laboratories Code of Conduct and physical and digital security practices.
- Perform other duties as directed.
Benefits
- Annual bonus compensation with a target payout of 5% of base salary.
- Medical, dental, and vision benefits.
- Wellness benefits, including mental and financial health.
- Retirement savings plan (401K).
- Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
