Program Coordinator

State of Indiana•Indianapolis, IN

6d•Onsite

About The Position

The Program Coordinator works in the Department of Child Services’ Employer Maintenance Unit (EMU), which maintains accurate employer records in the Indiana Support Enforcement System (ISETS) so child support income withholding orders reach the correct location. The unit handles inquiries from county Prosecutor's offices and other outside sources and serves as the primary point of contact for employers. The role’s overall goal is to provide courteous and professional customer service to people accessing department resources. This position is onsite at the Indiana Government Center in Indianapolis, Indiana.

Requirements

High school diploma.
Excellent work attendance record.
Ability to work hard and produce a large quantity of work.
Ability to maintain confidentiality.
Knowledge of basic personal computer operations and Microsoft Office products.
Proficient keyboarding skills.
Ability to work independently and portray a professional image.
Self-motivated and detail-oriented.
Ability to meet deadlines and follow direction.
Flexibility and ability to work as a team player.
Excellent internal and external customer service skills, including the ability to listen and communicate effectively.
Ability to perform well in a fast-paced, high-volume work environment.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Answer the EMU ACD phone line professionally and courteously, addressing callers’ issues, updating employee and company data, providing lump sum totals, and delivering customer support.
Respond to EMU helpdesk emails and faxes using proper email etiquette.
Research ISETS, resource programs, and the internet to update employer information; contact employers by letter, phone, or email to obtain or verify data.
Work with county Prosecutor staff to respond to requests to add or update employer information.
Train employers and county caseworkers on policies and procedures.
Work reports to identify employers, change employer and participant addresses, or update critical employee data.
Work data-cleanup reports to ensure employer data reliability.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.